• Provide resolution for all desktop support requests to internal users, according to the company’s Service Level Agreement• Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audiovisual equipment, hardware peripherals, and other desktop related equipment• Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications• Communicate directly with customers via phone, e-mail, and remote diagnostics to identify, reproduce and resolve customer reported issues• Work independently to troubleshoot all support requests and follow escalation policies• Responsible for computer hardware builds and maintaining inventory for computers ready to deploy• Provide support of email services for Microsoft• Provide support of telephony services• Establish and maintain a positive professional relationship with users• Participate in testing, documentation, and implementation of assigned projects• Responsible for tracking hardware inventory per division policies• Responsible for ensuring all company stipulated software and tools are correctly installed and maintained with the correct versions and patches applied• Participates in after hours on call rotation• Support tactical and strategic goals of the Enterprise Support team• Provide training and mentoring for desktop support team members, including escalated support requests• Prepare and conduct client training as requested