Sam Phal Email & Phone Number

United States

Red Hat Enterprise Linux is the foundation for next-generation architectures, with support for all major hardware platforms and thousands of commercial and custom applications. Modernize your IT infrastructure with Red Hat Enterprise Linux to lower total cost of ownership (TCO) and improve IT efficiency. Gain flexibility by virtualizing your data center, letting you respond rapidly to changing business demands. Build your infrastructure with technology that lets you allocate compute, networking, and storage resources to applications when needed.

Clearwater, Fl

Responsible for administration of Inbound Emails Prepares email quote and promo requests, bids and special pricing Responsible for administration of Customer Inbound Calls Prepares and provides pricing Answers customer questions on availability of products, and any shipping or service issues related to placed orders at a functional level Provides order resolution Enters order in system to ensure order placement is completed Supports customer questions on vendor programs and promotions Coordinates with other departments on vendor inbound call resolution by researching order status and communicating with customers and vendors Account Management Edits and maintains an accurate pipeline tracker with appropriate levels of customer service and follow-up. Provides data in support of forecasting activities Acts as a designated administrative point of contact for Vendor Partners, Customers, and internal Tech Data resources. Maintains expertise on Vendor’s company, products, programs, competition, and market to be able to answer inquiries in a professional and accurate manner Maintains daily transactional engagement with the customer and internal partners, and identifies and alerts consultants about future sales and growth opportunities. Order Management Releases systemic order holds Continuing contact with the customer in support of post sales order resolution Miscellaneous May attend Tech Data events or visit customer sites as needed to promote designated vendor products. Performs other additional duties as assigned.

Clearwater

Enterprise licensing expert for Red Hat brand and Checkpoint Systems software, hardware and support. Required to be technically sound in brand products and support SKUs in order to consult and assist Vendor Partners in procuring appropriate licensing for their Enterprise Systems. Required to consult vendor partners products based on their system specifications by obtaining information on the number of servers, required hosts, number of guests, 1-2 socket server type or higher and support levels. Required to represent the brand and implement technical support for vendor partners. Also required to be highly proficient in proprietary SAP software in order to help build quotations and help sales process purchase orders, RFQs/RFPs for commercial, local, state and Federal resellers. An effective, technical team member working to support the sales team in the back end by providing information on products and understanding technical specifications. Often reviewing RFQ/RFPs to support government specifications. Generally required to build relationships by continually showing support for vendor partner technical departments and procurement teams. Mainly functions as a support liaison between Tech Data, Vendor and Vendor Partners.

Tampa, Fl

Assigned as a client services manager, project development manager and coordinator for 100-130 clients to provide government contract support. Required to collect and manage proprietary corporate information and process the information in adherence to Federal guidelines. I was also required to train new colleagues and help manage them manage their client base. During this tenure, I was also providing a medium size office with troubleshooting and Technical Support (Tier 1 and Tier 2) in regards to public key infrastructure (PKI) Digital Certificates, Windows Vista, Windows 7, computer hardware, computer systems setup and installation and related support issues.

Effectively managed new & used vehicle inventory through an inventory tracking system. Responsible for all vehicles on the lot, sales support and dealership presentation. Additionally managed vehicular saleability and perform vehicle audits. Often traveled out of state and within state to perform dealership trades and special vehicle procurements.

Halkey-Roberts Corporation, St. Petersburg, FL (2009-2010): Required to operate an inject-molding machine that produces medical equipment parts that are used to manufacture numerous medical devices used in hospitals and emergency rooms in the United States. Responsible for a log sheet and performing Quality Control and Quality Assurance auditing and inspection. Required to document a log sheet of all machine malfunctions and product quality concerns. Effectively communicated with management with performance issues or malfunctions of the inject-molding machines. Often performed routine and documented maintenance of machines to assist in quality manufacturing controls.

Bachelor Of Applied Science (B.A.Sc.), Computer/Information Technology Administration And Management, 3.6 Gpa

Associate Of Science (A.S.), Computer Network Engineering, 3.6 Gpa

Coursework in the following practices: CompTIA A+ , CompTIA Network+, Cisco Certified Network Associate (CCNA), Cisco Certified Network.

Certificate, Cisco Certified Network Associate, 4.0