LetsBe provides company-focused solutions and personalised services that boosts employee well-being and business growth in Mauritius. LetsBe gives organisations across the country unique and individualised offerings to their staff to enhance workforce productivity through wellness plans, innovative health technology, creating shared value with communities, and qualified health professional consultants.We aim to empower and educate companies, empower and guide CEOs, and empower and… Show more LetsBe provides company-focused solutions and personalised services that boosts employee well-being and business growth in Mauritius. LetsBe gives organisations across the country unique and individualised offerings to their staff to enhance workforce productivity through wellness plans, innovative health technology, creating shared value with communities, and qualified health professional consultants.We aim to empower and educate companies, empower and guide CEOs, and empower and support employees. Show less

Optimum Clouds is a remote Web & Software Development company committed to delivering exceptional solutions across a wide spectrum of development projects and project management.Whether you're looking to create a captivating online presence, streamline your business operations, or innovate with cutting-edge software applications, Optimum Clouds is here to transform your vision into reality.- Lead IT consulting projects, providing strategic advice to clients on technology… Show more Optimum Clouds is a remote Web & Software Development company committed to delivering exceptional solutions across a wide spectrum of development projects and project management.Whether you're looking to create a captivating online presence, streamline your business operations, or innovate with cutting-edge software applications, Optimum Clouds is here to transform your vision into reality.- Lead IT consulting projects, providing strategic advice to clients on technology solutions aimed at enhancing operational efficiency- Lead full project lifecycles from inception to delivery, ensuring projects are completed on time, within budget, and in accordance with client requirements- Manage the implementation of custom ERP solutions tailored to meet specific organisational needs & optimising business processes- Conducting comprehensive business analysis, identifying opportunities for process improvement and recommending technology solutions to address client challenges Show less

- Determining business requirements for IT systems- Communicating with the technology team and other departments as collaboration requires- Supporting the implementation of new software- Identifying and recommending new technology solutions- Producing project documentation including project plans, change requests and issue tracking- Acting as the interface between clients and developers and ensuring all information is gathered and distributed in a timely and efficient manner… Show more - Determining business requirements for IT systems- Communicating with the technology team and other departments as collaboration requires- Supporting the implementation of new software- Identifying and recommending new technology solutions- Producing project documentation including project plans, change requests and issue tracking- Acting as the interface between clients and developers and ensuring all information is gathered and distributed in a timely and efficient manner Responsible for User Training- Communication of project progress and monitoring of resource capacity- Resolution of any client issues/concernsMajor Projects:Implementation of an e-Document Management System for:- Ministry of Information Technology, Communication & Innovation, Mauritius- Ministry of Finance, Economic Planning & Development, MauritiusImplementation of an eWork Permit System for:- Ministry of Labour, Industrial Relations, Employment & Training, Mauritius Show less

Business At Work is a management and information systems consultancy company offering a range of services entirely focused towards the optimization of the internal functions of its clientsPeopleSoft eProc/PO & Security Consultant- Project Management- Incident & Request Management : user support, analysing and providing workaround solutions to users within SLAs- Problem Management : Identifying root causes of incidents and identifying corrective or preventive actions-… Show more Business At Work is a management and information systems consultancy company offering a range of services entirely focused towards the optimization of the internal functions of its clientsPeopleSoft eProc/PO & Security Consultant- Project Management- Incident & Request Management : user support, analysing and providing workaround solutions to users within SLAs- Problem Management : Identifying root causes of incidents and identifying corrective or preventive actions- Change Management : Prepare estimates, writing functional specification, integration and regression testing- Capitalise on recurring issues and update the knowledge base- Implementation of support Level 1, 2 & 3 processesTeam Lead- Implementing & Deploying new processes across the Service Desk- Effective and close monitoring of the life cycle of incidents and problem management- Responsible for user training (PeopleSoft Security Administration & Front Desk Operations)Major Achievements:Organisation 2.0* Performed an audit based on facts and proposing new recommendations* Setting up and centralising Service Desk procedures* Setting up Support processes (Level 1 & Level 2)* Setting up the Support Level 1 & 2 solution model* Reorganising & Improving the recruitment process for the Front Desk Team* Developing resource capacity working directly with clients of Service Desk* Promoting professional and personal development of each employee* Setting up the Security Administration procedures* Automating the Security Level 1 & 2 processesSecurity Process Stabilization - PeopleSoft 9.0* Performed an audit on the security processes* Proposing improvements and identifying root causes of various incidents* Automating the Security Level 1 & 2 processes* Setting up the Security Administration procedures* Minimising the Security Level 2 incident requests Show less

Head of BPO Projects 'Inbound & Outbound'Responsible for the recruitment processResponsible for the planning and coordination of employeesTeam ManagementConflict management and resolution

Java Software Developer using Hibernate and Spring FrameworkSoftware Testing

Tier 2 User SupportCoaching team membersProviding Customer Service

Exchange of flight reservations on GDSEditing fare rules and ticketing on GDSCoaching of team membersProviding Customer Service