Matvey Gerasimov Email & Phone Number

Ереван, Армения

* Performed functional, GUI, regression, API testing.* Ensured setup, configuration and maintenance of Test and Prod environments in two integrated SaaSs.* Bug reports creation and bugs verification.* Analyzed data quality of incoming SAP data flow.* As an Endpoints Integration Engineer, was responsible for requirements gathering, data model mapping, automated text data modification, preparing the TOR for the Software Engineer, configuration of outbound data flow (manual or automated).* Served as first point of contact while resolving technical or integration issues, as well as supporting internal and customer's employee on any SaaS and API related request/issue.* Developed several tools using Python to automate routine tasks.

Санкт-Петербург, Россия

1. Technical support of all employees across Russia, Ukraine, Belarus (approx. 3000 users) via phone and e-mail.2. Raising, resolving and monitoring tickets in BMC Remedy (IT Service Management), JIRA, GLPI.3. Escalation “out of SLA” incidents, tasks to team leaders and service owners.4. Preparing various kinds of reports for service quality delivery and KPI control purposes on daily/weekly/monthly basis (via PowerBI, Excel).5. Distribution of notifications to users (change password requests, printing stats).6. Logging, monitoring and processing of urgent and high incidents.7. Knowledge management: updating, improvement and relevance validating of IT Knowledge Base. 8. One-time automation tasks.9. Monitoring of infrastructure equipment status and performance.