Sphuran Raveendran Email and Phone Number

IT Audit Analyst • Assisted in IT audit procedures, leading to a 15% increase in audit efficiency.• Conducted ITGC basic control testing for 20 systems, ensuring compliance with industry standards.• Performed testing of Operating effectiveness of controls against (1) Access to Programs and Data (2) Program Changes, and (3) Patch Management, identifying and addressing 10 vulnerabilities.IT Engineer• Installed, monitored, and upgraded web content management systems for 20 clients, resulting in a 20% improvement in functionality and performance.• Conducted client meetings to gather and document requirements, achieving alignment with project goals and objectives for 10 projects.• Proactively monitored site availability using the PRTG monitoring tool, reducing downtime by 15 hours, and ensuring 99% uptime.• Conducted research and analysis to identify and resolve site issues, resulting in a 30% decrease in user-reported issues.• Managed the setup and provisioning of storage resources for 10 projects, aligning with organizational requirements effectively and reducing provisioning time by 25%.