Spider Mann Email & Phone Number

Salem, Oregon, United States

Concurrent with Regional Manager position

Salem, Oregon, United States

Philomath, Oregon

Oregon

Processing of medical billing/insurance claims.Maintain orderly and systematic claims processing functions; understand each provider's individual needs and contracts. Basic claims adjudication and review. Investigate and apply contract benefits, identify and report any irregularities or trends in claims processing and log all pertinent information into claim notes during the adjudication and review of claims.Contribute to the efficiency of the department by being flexible and cross-trained on other functions.*This was a contracted temporary position*

Greater Minneapolis-St. Paul Area

Private Sector Equivalent Positions: Executive Assistant, Assistant Supervisor, Training LeadServed as Team Leader for Quality & Resources in the Tax Operations Division. Set work directive, scheduled and assigned work, managed performance and provided training to meet unit and division goals. Acted as first point of contact for teams ranging in size from 18 to 40 employees.Designed and implemented successful training programs for new and returning employees tailored to group, one-to-one and Computer Based Training settings. Edited and created work procedures, training manuals and supplemental materials required for high quality production. Made reasoned, logical and outside-the-box changes to enhance and create more efficient workflows.Scheduled and led meetings for training, new employee orientation, dissemination of information, receiving feedback from employees, one-on-one meetings with employees to help overcome concerning behavior, and working with other units to enhance production.Created and maintained various Excel databases for unit and employee statistics, asset management and analysis. Performed analysis to adjust for changing goals, further training of unit and individual employees, reporting trends/statistics to supervisors and other units.Initiated and led changes for a positive work environment in which employees felt engaged, empowered, and excited to come to work.

Greater Minneapolis-St. Paul Area

Private Sector Equivalent Positions: Analyst, Data Entry(Position was concurrent with other MDOR positions)Worked on special projects in the Tax Research Division such as the Annual Income Sample and the Reciprocity Study. Both projects were mandated by the State Legislature and were produced by working with confidential data at both State and Federal levels requiring discerning security measures.The Annual Income Sample determined the outlook for the State of Minnesota budget and was used by the Legislature to approve funding for continuing or new programs and services. Accuracy in data collection, correction and analysis was paramount.The Reciprocity Study determined whether the states of Minnesota and Wisconsin would once again collect income tax for residents who lived in one state and worked in the other. The results fed into the State budget outlook as well as determined policy and law for two states. Again, accuracy in data collection, correction and analysis was paramount.

Greater Minneapolis-St. Paul Area

Private Sector Equivalent Positions: Executive Assistant, Assistant Supervisor, Training LeadServed as Team Leader for Evening Data Capture in the Tax Operations Division. Set work directive, scheduled and assigned work, managed performance and provided training to meet unit and division goals. Acted as first point of contact for teams ranging in size from 18 to 40 employees.Designed and implemented successful training programs for new and returning employees tailored to group, one-to-one and Computer Based Training settings. Edited and created work procedures, training manuals and supplemental materials required for high quality production. Made reasoned, logical and outside-the-box changes to enhance and create more efficient workflows.Scheduled and led meetings for training, new employee orientation, dissemination of information, receiving feedback from employees, one-on-one meetings with employees to help overcome concerning behavior, and working with other units to enhance production.Created and maintained various Excel databases for unit and employee statistics, asset management and analysis. Performed analysis to adjust for changing goals, further training of unit and individual employees, reporting trends/statistics to supervisors and other units.Initiated and led changes for a positive work environment in which employees felt engaged, empowered, and excited to come to work.

Greater Minneapolis-St. Paul Area

Position duties included: data entry Other duties performed: Created and sustained Error Reporting Group which includes design of group, writing group specific procedures, assigning work to group, leading meetings and training group members, assisting group members and co-workers with software errors, reporting findings to interested parties as well as discussing known and potential issues. Created and maintain various spreadsheet databases collecting errors and analyzed/prepared reports on errors when asked and of own initiative when analysis was called for. Error Reporting has resulted in better overall health of the Dispatcher/Captiva software as well as form and system changes, both physical and in how the unit processed them when errors occurred. It has become a vital tool in the continued design and development of the Dispatcher/Captiva software. Training of new co-workers. Created various materials to help team members excel in their work including but not limited to keyboard shortcut map, Scanline diagram decoder sheet, introductory materials for new co-worker training (specific to position). Provided expertise, knowledge, problem solving and leadership skills to all co-workers in varied aspects whether in person or via team emails; general & technical questions, software and procedural issues, as well as personal and professional issues. Am readily available for any co-worker's questions or concerns they may have. Made co-workers feel welcome, important, vital and worked to keep a healthy, welcoming environment to work in. Worked with supervisor to create a welcoming environment for all team members and to enhance group activities.

Wilsonville, Or

Description: Digital Specialist (Graphic Designer)/Customer Service Representative Created/pre-flighted press and digital production jobs including but not limited to training manuals for large companies, novels, branches of government, private and public corporations and businesses. Due to need in company moved to Corporate CSR position. Daily responsibilities included invoicing/billing finished productions, answering phones, setting delivery schedule, ordering paper and supplies accurately, handling money/credit card data/expense accounts, pulling stock for productions, filing, mailing and shipping, discussing issues with superiors and customers while coming to resolutions, writing work orders for productions.

Salem, Or

Description: Customer Service Representative/Service Technician Helped customers by engaging in conversation and actively listening to their wants and needs, then finding the correct product or service for their situation. Created lasting business and personal relationships with many customers. Responsible for tracking and completing repairs, advising customers on status of as well as performing repairs. Answered phones, returned calls, gave advice, support and used POS (Point of Sale) system to meet customers’ goals and satisfaction. Learned proprietary POS faster than majority of hires for the company. Answered questions posed by customers directly or via other sales associates. Became known as the “Resident Genius” for knowledge of product and in-store inventory. Was consistently in the top performers of sales and customer satisfaction for the store location. Management used my sales and people skills as a standard to train other employees.