Technical operations lead for the water metering project in the UK, including line management of systems engineers.

• Automation of compliance auditing and reporting using SSIS and SSRS.• Installation, configuration and maintenance of SQL Server, SSRS and SharePoint.• Technical analysis, SIT/UAT support and deployment of new systems and upgrades to existing applications.• Responsible for maintenance and 24x7 support of critical BACs payment system for the bank.• Subject matter expert for mortgage origination system; delivering database, development and infrastructure support. Approaching the provision of the mortgage service in a holistic way, encompassing external, interfacing systems using different platforms and technologies.• Maintaining trust and ongoing dialogue with customers and service users to ensure an excellent understanding of how IT systems are currently being used. • In hours and on-call support for Windows based third-party applications.• Responsible for over 300 MS SQL Server databases, on more than 50 servers, including clustering, log shipping and mirroring for disaster recovery purposes.

• Performed analysis and in-house development changes to the Omiga mortgage origination system, maintaining an exceptional level of quality.• Provided 3rd line support to the infrastructure team responsible for production application servers; assisted with reading stack traces and interpreting server log files.• Senior member of the Development Support Team, deputy to the Team Leader and a mentor for junior members of the team. • Responsible for controlling change through the operational process from analysis to release management.• Resolution of production incidents and defects within strict SLAs.• Developed fixes and changes to critical banking systems and co-ordinated through the lifecycle of the change, including release into the production environment and warranty.

Engaged in development on the Electronic Data Interchange (EDI) suite of software used by brokers to sell insurance. Analysis and diagnosis of faults within existing software products, making corrections and additions to functionality as required by the Broker Liaison Team. Relied upon to find the best and most concise solutions within a legacy system in a heavily regulated industry where mistakes were costly. Provided face to face support and training to QA testers and fellow department members.

Part of the Data Warehouse and Underwriting Team; duties included identifying, analysing and correcting faults within the underwriting system, the implementation of new insurance products and processes, data warehouse and MI system user support and the production of MID statistics. Responsible for making changes to the MI SQL Database, including using Transact-SQL to create scripts and construct DTS packages.