Mike Spiegel Email & Phone Number

Managed the conversion of a purchased company’s database to the Stoneleigh CRM.Developed customer reports for lawsuit collection tracking, accurately determining performance metrics to aid with strategic planning.Automated reporting and file processing functions to reduce FTEManages the overall IT infrastructure, security, technology and tools to promote the success of the businesses.Launched additional locations networked to the home office.Implemented SAS70, SSAE16 Type 2, SOC2 Type 1&2, and PCI/DSS policies and procedures.Developed custom SSRS reports and interfaces to provide analytical data for management to model strategies for performanceDesigned and implemented the import and export processes for data transfers via SFTP, used to send files monthly to file lawsuits, with an outside group of law firms.Manage the annual budget, internal support costs, best practices and operational controls.Protect and secure confidential client data from theft or tampering through secure access control policies.

Lombard, Il

Managed the conversion from the Advantage CRM to Latitude CRM. Developed plans and managed the build out of a new location for the expansion of the Company; worked with vendors, revised AutoCAD diagrams, and planned telecommunications cut-over.Enacted critical disaster recovery for a database server failure, resulting in zero loss of data.Performed new hire systems training on a bi-weekly basis.Increased agent productivity by 150% by managing and performing the upgrade of an old to a new auto dialer from a different company. Collaborated on application development projects with outside consultants.