Spike Carpenter, Ms Intelligence Studies Email & Phone Number

Land O' Lakes, Fl, Us

Drone Imaging for Real Estate, Construction, Preservation, etc

• Coordinated custom design, commercial and residential outdoor kitchen and living space construction projects.• Handled new business transition from sales to operations, including prepped design-build meeting documents, created project materials lists, managed material selections and vendor purchase orders and pulled permits with city/county.• Maintained store warehouse and managed inventory reconciliation, including the receiving of all incoming products including receipt documentation, damage checking and storage, and the coordination of on-time, outgoing stock delivery to project site.• Maintained client project folders, including all up-to-date documentation related to project: contract, renderings, correspondence, material list and inventory, invoices, receipts, and payments.• Coordinated project site audits, verified progression against specifications, documented progress and issues, and escalated to executive teams as needed.• Handled all custom design-build customer service concerns, including warranty claims.

• Oversaw warehouse operations and strategies, maintained receiving, warehousing and distribution by initiating, coordinating, and enforcing operational and personnel policies; responsible for 10 warehouse staff.• Managed build-out and organizational design of new warehouse space from beginning to end phase.• Maintained warehouse inventory and worked closely with the Supply Chain team to ensure business alignment.• Tracked, monitored and forecasted quarterly warehouse budget impacts and annual plans. • Developed and published reports on operational performance KPIs that supported lowest costs for highest level of performance and responsible for maintaining performance in KPI areas.• Managed commercial terms, 3PL relationships, SOPs, strategies, and efficiency objectives. • Ensured materials are stored properly to consider space and comply with safety procedures. Oversaw the rotation and ordering of materials.• Served as maintenance and facilities manager; scheduled regular maintenance of all equipment.• Supervised customer order fulfillment, including proper custom labeling, packaging, quality and timely delivery.

• Maintained day-to-day production operations – reviewed, trouble-shot, and resolved production issues for the Workflow and Imaging platforms (BOSS and WinWeb); provided detailed communication to end users on resolution of problems regarding assigned systems.• Managed critical relationships between the customer and IT personnel to support the customer’s technology needs; represented customer user area in all system enhancements and design activities.• Provided daily updates to leadership regarding project status and the application and implementation of technology.• Reviewed new user requests, conducted data gathering interviews, documented business specifications, and assisted in technology project implementation through completion.

Tampa/St. Petersburg, Florida Area

• Held responsibility for end-to-end business process activities - creating, controlling, and optimizing processes. • Responsible for quality reporting, analysis and audits, diagnosing process improvement opportunities and developing plans and programs to support continuous quality improvement.• Led process design and project implementation teams in process improvement activities.• Assisted in the creation, implementation, and evaluation of Total Quality Management (TQM) programs.• Managed and tracked provider member list for the State of Florida.• Maintained effective communication between all levels of project management.

Tampa

• Managed and organized medication and clinical patient information. • Trained new employees on auditing, quality assurance, and data mining. • Audited patient charts for insurance.

Converted 3 failing facilities to passing facilities for re-certification with Florida State OSHAManaged daily operations of 10-15 service staff employees including housekeeping, laundry, and floor maintenance dutiesOrganized scheduling, payroll, inventories, supplies, ordering, and budgeting for entire facility Trained all new facility managers to run their own facilitiesManaged interpersonal conflicts

Intelligence Studies - Msis, Cyber Intelligence, Masters

Activities and Societies: Sigma Chi Fraternity Alumni

Bachelor'S Degree, • B.S., Business Administration • Computer Information Systems

Activities and Societies: Sigma Chi Fraternity