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professional profileA highly-experienced & business-led Senior Project and Programme Manager/Director with a successful background in B2B, B2C, financial services, life insurance, central government, pensions, consulting and international corporate sectors. Collaborative approach to successful transformational leadership, engaging with business stakeholders at up to C-Suite level, delivering ‘fit for purpose’ solutions, improved HR operations, Workday SaaS, systems and processes.PRINCE2 Practitioner & APM member, with experience of applying best practice frameworks and methods.Experience of driving and delivering change, business case creation, transformation, service transition, project strategies, process mapping, operational improvement, cost-reduction, leadership & business benefits realisation. Key achievements & business outcomes• Designed and led the programme to deliver Workday SaaS HCM, Expenses and Payroll within Cabinet Office• Created and managed programmes to deliver new and improved recruitment and learning for the Civil Service• Led the design and delivery of a new learning and development approach• Renegotiated master vendor contract resulting in improved provision and c£19m of savings• Created a business change framework including tools, techniques and processes for major finance company.• Leading the Implementation and Transition of Barclays Ring Fenced Bank Programme• Engaged with CFO’s, COO’s and Business Leaders to optimise the in-force life policies for Aviva plc• Drove and delivered Aviva’s 2013/14 global non-FTE operations improvement & cost reduction initiatives• Supported Aviva Canada & Asia Business Leaders to create and deliver 5 year strategic roadmaps• Programme-led end-to-end delivery of Aviva’s new global ‘Workday’ HR capital management system• Programme-led closure of Aviva’s final salary pension scheme - with a £286m+ one-off curtailment gain
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Stakeholder Engagement ManagerNational HighwaysNorwich, Gb -
Stakeholder Engagement ManagerNational Highways Dec 2022 - PresentBedford, England, United KingdomWorking with National Highways and Suppliers on major Eastern Region project schemes, ensuring efficient and effective stakeholder engagement is achieved -
Chairman Of Ssafa NorfolkSsafa The Armed Forces Charity Jun 2022 - PresentNorfolk, England, United Kingdom -
Director & OwnerFch Professional Services Ltd Oct 2014 - Dec 2022Ukprovision of quality programme management & business change consultancy• Specialising in delivery of enterprise transformation, including HR, employee & pensions projects
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Implementation DirectorCabinet Office Aug 2017 - Mar 20191 Horse Guards Road, Westminster, LondonResponsible for all aspects needed to establish and deliver two major Civil Service HR programmes. Delivering an end to end Recruitment Process which included: vetting, center of expertise, policy, process and a new Recruiting Platform for Government. Provision of necessary foundations to support change in the way learning is delivered in the Civil service. This included creation of a new model for learning, reconfiguration of the existing contract for learning with the master vendor, restructuring of the Civil Service Learning function and the delivery of a new Learning Platform for Government.From Feb 2018, worked at Government Shared Services, where I was responsible for delivering a strategic 'proof of concept' ERP as a viable alternative alongside the existing offerings such as Oracle Cloud and SAP Success Factors. -
SabaticalLions Tour 2017 Jun 2017 - Aug 2017New Zealand
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Operational Integration ConsultantNationwide Building Society Mar 2017 - May 2017Swindon, United KingdomDesigned tools, methods, standards and capabilities required to deliver Business change planning, Business Readiness, User acceptance, Change Capacity, Change Absorption and Cultural transformation. Outputs included:* Cumulative view of customer/member and colleague change impacts* Coherent customer communications strategy to enable effective and cost efficient management of pan portfolio messages* Cumulative portfolio implementation view* Clarity on portfolio interdependencies to enable effective expectation management and contingency planning* Measures of success through pre defining KPIs that achieved and demonstrated performance improvement to key stakeholders -
Rfb Project Director - Transition (Interim)Barclays Jul 2015 - Mar 20171 Churchill Place Canary WharfResponsible for the implementation planning and execution of all transition activities associated with Barclays Ring Fence Banking Programme. Responsible for ensuring all requirements, plans and designs were compliant and met the PRA and FCA regulations.Implementation and transition plans and activities incorporating all functions including finance, treasury, tax, human resources,operations and technology. Business Units included Mortgages, Wealth & Investment Management, Corporate, Personal Banking and Barclaycard. Further areas of responsibility included Procurement, Data, Testing and Business Readiness activities..Led 16 work streams and guided senior stakeholders up to and including C level individuals. -
Head Of Transformation (Shared Services Planning):Aviva Plc Mar 2014 - Oct 2014London, United KingdomResponsible for establishing a global project support operation, ensuring effective project delivery• Developed & supported implementation of an Aviva global project management practice operation• Adopted best practice methods and frameworks, supporting execution of global strategic initiatives• Leadership, management and motivation of a multi-functional team of project & support personnel• Accountability for ensuring actions taken in Canadian & Asian business units achieve group targets• Led activity to achieve strategic analysis of in-force policies within the UK and France Life business -
Head Of TransformationAviva Plc Apr 2013 - Mar 2014Norwich, United KingdomResponsible for all aspects of business transformation & change, facilitating increased profitability• Drove, managed and delivered Aviva’s global FTE and Non-FTE expenses reduction programme• Programme scope covered contractors, permanent staff recruitment, property & facilities services• Instrumental in the delivery of business turnaround in Canadian & Asian sectors, improving COR• Delivery of initiatives to reduce drive-down operational expenses and improve marginal profit areas -
Global Hr Programme Management Office ManagerAviva Uk Sep 2012 - Apr 2013London, United KingdomResponsible for all aspects of PMO leadership, programme support and delivery of strategic plans• Full accountability for the creation and delivery of global Aviva HR strategic initiatives for 2013• Effectively managed, led and monitored a portfolio of complex HR and business-critical projects• Leadership, management and motivation of project resources, including mentoring project staff• Engaged with senior-level business management on project prioritisation, reporting and delivery -
Hr Programme / Project ManagerAviva Uk General Insurance Oct 2010 - Sep 2012Norwich, United KingdomResponsible for spearheading the implementation of a new global HR Capital Management system• Focused on delivery of a solution & system for UK-based Aviva employees, driving standardisation• Business case definition, programme design, business requirements gathering & process mapping• Closed the Aviva-defined benefits (final salary) pensions scheme, transitioning staff to new scheme• Developed & implemented a high-earners pension strategy, delivering multiple governance projects -
Senior Communications ManagerAviva May 2009 - Oct 2010Responsible for all aspects of strategic & tactical IT, finance and HR communications management• Focused on creation & delivery of enterprise-wide change communications and engagement plans• Leadership, management and motivation of a multi-functional team of communications specialists• Ensured the enterprise alignment of communications with high-level strategic & business unit goals -
Business Operations Practice LeaderAviva Uk Life Nov 2008 - Jun 2009Norwich, United Kingdom- Strategic planning and delivery of business operations requirements -
Professional Development ManagerAviva Uk Life Dec 2007 - Dec 2008Norwich, United Kingdom- Career development, performance and appraisals for 40+ business change PM and BA professionals -
Senior Project ManagerNorwich Union Jun 2006 - Dec 2007Norwich, United Kingdom -
Management Consultant / Project ManagerNorwich Union Insurance May 2006 - Nov 2007- Project manager working on Various IT and Business Change projects ranging from i Procurement, Document Management Solutions to new Intermediary Business products. -
Weapon Engineer OfficerRoyal Navy May 1984 - Aug 2006Joined RN as Artificer Apprentice in 1984. Joined the Submarine service in 1989 where I served on HMS Resolution, HMS Vanguard and conducted DASO on HMS Vengeance. Commissioned in 2001 and left in 2006. -
Power EngineerBt Jul 1981 - May 1984
Frank H. Skills
Frank H. Education Details
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18Th Edition Wiring Regulations -
The Open UniversityProject Management -
Royal Navy / Dartmouth Naval CollegeWeapon Engineering -
BtecHnd In Engineering -
Hm ForcesSenior Officer Management & Charge Qualification -
NebsNebs Management Diploma -
Walderslade Boys School
Frequently Asked Questions about Frank H.
What company does Frank H. work for?
Frank H. works for National Highways
What is Frank H.'s role at the current company?
Frank H.'s current role is Stakeholder Engagement Manager.
What is Frank H.'s email address?
Frank H.'s email address is fr****@****i.co.uk
What is Frank H.'s direct phone number?
Frank H.'s direct phone number is +4479779*****
What schools did Frank H. attend?
Frank H. attended The Institution Of Engineering And Technology, The Open University, Royal Navy / Dartmouth Naval College, Btec, Hm Forces, Nebs, Walderslade Boys School.
What are some of Frank H.'s interests?
Frank H. has interest in Children, Economic Empowerment, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Health.
What skills is Frank H. known for?
Frank H. has skills like Change Management, Stakeholder Management, Program Management, Project Delivery, Governance, Project Management, Strategy, Management, Leadership, Performance Management, Business Transformation, Prince2.
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