Spike Mclaughlin Email & Phone Number

Southampton, Gb

Basingstoke, England, United Kingdom

Supporting over 3500 global employees & 5000 managed devices across various regions & sites. Resolving escalated end-user issues, finding and researching solutions to assist different business functions & implementing ways to improve efficiency.• Application deployment, configuration & device profile design for Windows, Android & IOS via Microsoft Intune & Azure. • Configure, enrol & manage various devices using MDM solutions• Documenting installation & fixes in a straightforward, easy-to-follow manner.• Automating Processes via Powershell, Intune & Power Automate • Providing on-site & remote support including international travel across EMEA.• Utilising Azure DevOps boards for managing sprints, tasks, and project work.• Board & Executive on & off-site meeting support & setup/incident resolution.• Collaborating with internal IT teams on upgrades & projects.• Building, deploying & managing various equipment via MDM solutions adhering to compliance and security standards.• Building, maintaining & deploying Video conferencing equipment on various platforms (windows & android)• Managing & producing internal live-streamed events broadcasted across the organisation• Utilising Azure DevOps boards for managing sprints, tasks, and project work

Hedge End, England, United Kingdom

Delivering 1st & 2nd line support to circa 6500 staff in a clinical environment ensuring strict protocol and procedures were followed. • Providing effective advice, assurance, training, and support to users in standard desktop software and clinical systems.• Informing users of policies and procedures in use at both local and national levels, supporting all new initiatives and projects, and providing information and assurance to end users.• Providing and receiving technical information where communication barriers exist and conveying complex information in plain English.

Eastleigh, England, United Kingdom

Htec served as an introduction to the field of IT, providing B2B solutions to fuel forecourt & convenience retailers. Responsibilities included; • 1st POC for forecourt owners & staff, providing technical & informational support on petrol station infrastructure• Identifying and remediating issues with equipment such as Pumps, ANPR, POS + Back-End, OTC payment & pin pads• Managing & resolving site-down scenarios where businesses were unable to trade due to technical issues. Scheduling & assisting internal or 3rd party engineer visits providing remote technical support when required.• Logging, managing & escalating tickets adhering to SLA’s.

A Level, Photography

Education record