Level 2 - 3 support on Hardware - Software apps. for all CN end users as well as remote technical assistance for offsite field techs supporting CN equipment and and apps.

IT Analyst

Senior IT Analyst, Supporting Johnson & Johnson Pharma and there satellite offices. Customer Service Representative Offered full hardware and software support for users and automated plant production stations Data Center maintenance and Supervision 24/7 Emergency call service for Data center.

 Successful experience in computer environments from circuit board board level repair, onsite customer service and support, Senior Analyst covering wide scale projects such as new application deployment , new hardware deployment for 300+ users, with recognized strengths in account maintenance, problem-solving and trouble-shooting, planning/implementing proactive procedures and systems for new deployment interaction with users. - ITIL certified. - Excellent working knowledge using both Microsoft Excel, Word, Microsoft Outlook, . - Worked on a wide variety of projects, from new application deployment and testing, - A team player, acknowledged as “Total Quality Customer Service Professional.” - Admin account experience with Active directory creating new user accounts and password resets, restricted groups, xchange account creation. Develop plan, conduct audits and analyses, with different vendors and there products, and there effectiveness in the company working at. - Set-up voice-video conferencing equipment for various training and board meetings. - Data center maintenance and compliance, Daily tape back up monitoring, Daily AS400 Tape back implementation. - Worked with a wide variety of vendors with network , fiber wiring, deployment and testing of Cisco switches and apparatus.

* Worked support & service contract with Banque Desjardins Branches and offices as well as Banque Laurentien, Johnson & Johnson Pharma. * Break and Fix support for clients workstations, printers * Supported their data centers for repairs and replacement of their servers. * Supported ATM computers, and peripherals