• Develop and execute strategic plans for multiple retail stores within the region, aligning with overall company objectives.• Provide leadership and guidance to store managers to ensure consistent implementation of company policies and standards.• Oversee day-to-day operations, ensuring efficient and effective store management.• Monitor key performance indicators (KPIs) and implement corrective actions to achieve sales targets, reduce costs, and improve overall performance.

• Maintain brand consistency across all marketing and communication channels.• Ensure that all communication materials align with the company's branding guidelines and standards.• Conduct market research to identify new opportunities and recommend strategies for improvement.• Assist in budget planning and ensure that marketing and communication activities stay within allocated budgets.• Monitor expenses and provide financial reports as needed.• Generate compelling and relevant content for various marketing materials, including newsletters, press releases, and blog posts.• Develop and execute social media strategies across various platforms to enhance brand visibility.

• Training new hires and coaching existing Sales Staff to fully understand the Customer’s expectations and the way to archive the highest level of customer experience and translate it to goals and objectives• Identify areas for improvement based on feedback, make recommendations and propose solutions• Contribute to the overall Company’s success by ensuring that Teams meets the goals and objectives• Maintain positive, consistent and effective communication with Staff, Peers and Management

• Maintaining and increasing sales • Keeping up to date with products and competitors• Establishing, maintaining and expanding the customer base• Recruiting and training stores sales staff• Allocating areas to stores sales teams• Developing sales strategies • Monitoring region's stores performance and motivating to reach targets• Compiling and analysing sales figures• Collecting customer feedback and market research• Reporting to senior managers

Freelancer Trainer and Speaker in cooperation with several Companies in Greece. Specialising in Neuro-Linguistic Programming (NLP), Empathy and Customer's satisfaction.External partner at Skywalker.gr

• Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.• Developed and managed all aspects of regional sales program based on local market conditions, including strategy, team structure, communication and training.• Planned and developed strategies to increase sales and territory or market positioning for diverse product lines.• Recruited, interviewed and hired individuals bringing exceptional talent and well-developed skills to an already successful sales division.• Submitted monthly sales reports to senior management.• Developed budgets and approved expenses.

• Developed and implemented promotional strategies to drive store's success and maintain budgetary guidelines• Helped team members deliver polite and positive service to every customer by closery monitoring behaviors and offering constructive guidance• Assisted in overall day-to-day operations of store including continuous development of effective store associates to archive desired sales and results • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team• Coached and developed store associates through formal and informal interactions.• Mentored team on effective upselling and cross-selling techniques.

• Optimizing customer touch points throughout a customer’s lifecycle, starting from acquisition, optimization and most importantly retention• Nurturing high value customers• Working closely with the Sales and Marketing teams to build and implement effective customer experience strategy

• Training the Vodafone Shops Employees in Attica, Peloponnesos and South Central Greece• Supervise the Outbound Sales Call Centers of Hellas Online• Resolving sales related issues• Monitoring productivity metrics• Supervise the monthly commissions• Sales coaching and counselling / Manage targeted sales

• Develop a strategy the team will use to reach its goal• Provide any training that team members need• Communicate clear instructions to team members• Handling complaints (from both staff and customers)

• Coordinate all public relations activities• Monitor, analyze and communicate PR results on a weekly basis• Build relationships with customers to grow industry awareness