Highly experienced and advanced working knowledge of managing the operations and team.Effective leadership, communication (written & oral), people management and team development skills.Proven experience in mentoring and coaching staff in the overall philosophy of the customer experience.Strong ability to inspire, create enthusiasm, energy & co-operation in others to achieve work objectives/targets.Established customer relationship management skills; ensuring all service levels are achieved, managing complex issues to resolution, exceeding customer expectations.Proven experience in providing leadership, direction and support across the business in order to deliver on key performance indicators (KPIs) and service standards; coaching and mentoring to ensure staff engagement and understanding.Highly able to adapt and respond to change, accepting of new ideas and change initiatives and can adapt personal style to suit people or situations.Effective interpersonal skills and relationship management skills with demonstrated ability to network at all levels of business.Highly developed organisational and time management skills, with the ability to prioritise workloads to ensure all work is completed according to deadlines and quality standards.A proactive and conscientious worker with exceptional attention to detail and a flair for getting the job done, highly collaborative with strong commitment and dedication.Demonstrated ability to review workflow to identify, develop and implement improvement processes and strategies to streamline and enhance productivity and enhance operating excellence.Proven ability to work in fast paced environments, flexible and adaptable with the ability to respond to complex and shifting situational demands.Results orientated with the focus to identify, assign and deliver on competing priorities to enable achievement of critical deliverables.Previous trainer experience in areas of Mathematics, Physics and Taxation.