• Key ticketing and technology stakeholder in the XFL<>USFL merger, orchestrating a complete database migration with both entities and Ticketmaster. •Helped build and manage the League’s ticket operation. Overseeing, ticket technology and operations of each of our eight (8) teams and venues.•Liaison between Ticketmaster and our technology partners to provide our fans with the most optimal experiences on game day, and otherwise.•Hired and led a small, but scrappy team of rockstar ticketing professionals who own all aspects of ticket system administration including event builds, inventory management, and sales and service support. •Collaborated with Business Intelligence and utilized data analytics to price and scale each building to maximize revenue year over year. •Travelled to games (12 weeks) and acted as Box Office Manager. Owned reconciliation and financial reporting to ownership week to week.•Served as a League Project Manager and department head for process development, improvement and enforcement.

• Assisted with the execution of Penn Interactive's overarching business goals and supported Project Management Leadership by taking ownership of a plethora of vendor programs such as Data, Financial Reporting, Engineering, Site Reliability, Continuous Improvement and Technical Compliance.• Company Project Lead for The Big Game '22 working cross-functionally with key internal and external stakeholders aiming to streamline game day platform issues and communication. Project Disneyland will live in infamy. • Identified responsibilities, dependencies, and deliverables for internal and external resources required for specific projects and initiatives.• Served as the team's Jira administrator and Scrum Master (Certified 4/2022).• Collaborated with the Project Management team to identify scalable areas of improvement and championed change.• Nominated 2x for Ace of Penn Award showcasing quarterly excellence.

• Worked with clients to guarantee the success, delivery and configuration of systems. • Assessed a client’s needs ensuring that all requirements are met, consulted on processes and best practices; and managed any gaps.• Travelled to different locations to deliver on-site consultancy, training, workshops, configuration and rollouts. Conducted remote delivery of these items when necessary. • Managed relationships with clients, suppliers and cross-departmentally to effectively resolve issues and ensure delivery.• Contributed to and maintained project management and implementation documentation.• Helped develop standard procedures and efficiencies.

• Promoted to Senior Client Support Specialist in December 2017.• Developed and maintained excellent client relationships with high-profile sports clients in New York and New Jersey.• Guided local NFL Teams through operational changes to ticketing implemented for the 2018 season.• Provided peer to peer mentoring on a myriad of topics: products, clients, etc.

• Promoted to Client Support Specialist II in July 2016.• Onboarded new sports clients onto the Ticketmaster platform.• Educated clients within procedural guidelines to ensure complete solutions on new and current products.• Recognized for top performance through Ticketmaster’s Rockstar Award Program.

• Delivered unmatched customer service to Ticketmaster’s clubs and theater clients in the NY/NJ market.• Created and modified reports, including but not limited to Autypes, Repgens, and SQLs.• Troubleshot software and hardware issues - Archtics/Host/AccountManager/eEntry/AccessManager.

•Professionally and accurately sold tickets to all Miami Heat games and Arena events through Ticketmaster.•Provided exceptional customer service to all guests both at the ticket windows and over the phone.•Reconciled all daily sales, cash and credit cards, without any overages or shortages. •Communicated with Miami Heat season ticket holders about printing and customer service issues through Archtics.

•Department head for all aspects of ticketing for the Marlins corporate partners, premium seat holders, and all complimentary requests.•Managed will call, including but not limited to, interacting with the home and visiting team clubhouses for player, umpire and scout tickets.•Ran game day reports for ticket usage, tickets sold and on-sale monitoring.•Reconciled the vault after each game, including but not limited to, cashing out event staff and making nightly deposits.

• Served temporarily as the assistant to the Senior Vice President and Vice Presidents on all levels of daily routines and clerical administration.• Department head for all regular season and Jewel Event ticket requests and ticket invoicing.• Handled department expense reports, club servicing, mass mailings and special projects as needed.• Assisted in on-site World Series logistics including sponsor hospitality events, in-stadium sponsor activation, and ticketing.

• Assigned to help manage corporate partner accounts.• Department support for Jewel Event ticketing and ticket invoicing.• Handled department expense reports, assisted in club servicing, mass mailings and special projects as needed.• Collected data, researched, organized and archived storage files.• Assisted in on-site MLB All-Star Week logistics including sponsor hospitality events, in-stadium sponsor activation, and ticketing.

• Handled all aspects of taking and processing incoming ticket sales orders both at the window and over the phone.• Helped maintain ticketing database in an accurate and reliable manner.• Reconciled cash, credit card and check revenue and prepared end-of-day reports for ticket sales.• Helped with any customer service issues regarding Blue Jays Spring Training.• Assisted management in requested tasks, including but not limited to, light filing, cleaning, and organizing.• Any other related duties as assigned by Blue Jays personnel.

• Expanded my knowledge of Archtics and TM Host.• Served as Box Office Supervisor.• Advised part time employees during games.• Collected data and updated Excel spreadsheets daily.• Reconciled cash payments both on game days and non-game days.• Handled several customer service issues, both at the ticket windows and over the phone.

• Assisted with corporate sponsorship for the Tampa Bay Lightning.• Proved signage and handled raffles for different sponsors for each game

• Served as an intern for Major League Baseball and Mets.com for one month.• Overlooked professional news reporters for the New York Mets.• Expanded my knowledge of professional sports media.