Sean L. Email and Phone Number
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Sean L. personal email
Sean L. phone numbers
I am passionate about building and leading high performing teams. Currently, I lead Onboarding and Payroll Implementation teams at Ease where I've built all of our foundational processes and outpaced revenue and product adoption goals. Previously, I built the Partner Success and Onboarding team at Zenefits where we had best in class customer satisfaction scores.I've led plethora of projects to include building out operational infrastructure, success strategies, customer segments, adoption strategies, BPO teams, education architecture, and partner implementations. I love developing holistic, long-term solutions by operating from first principles and being data oriented. I learn independently and like solving developing datasets using SQL and Python.When building things to last, you have to be product oriented. All your life cycles should orient around product led growth and enablement. Iteration is imperative - when you stop you will lose. Lastly, I'm passionate about Bitcoin. It is the ultimate form of digital security, energy, and store of value.
Deleteme
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Senior Director Of Customer SuccessDeleteme Apr 2022 - PresentSomerville, Ma, Us• Built and implemented DeleteMe's Customer Journey for smb, mid market, enterprise, and public sector clients.• Developed and implemented an onboarding program to maximize time to value and adoption velocity for new customers. • Developed and implemented end to end processes for customer renewals management, churn mitigation, and customer feedback loops.• Developed and implemented a Customer Success Playbook that increased production adoption by 55%.• Built and launched DeleteMe's Customer Advisory Board program.
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Head Of Professional ServicesEase Apr 2021 - Apr 2022San Francisco, California, Us• Customer Onboarding program lead responsible for developing onboarding best practiced to drive product engagement and customer success. • Partner Connection program lead responsible for partner engagement, partner integration implementations, and driving company revenue stream for third party integrations.• Project Management lead for Customer Onboarding, Education, and Payroll Marketplace Connections.• Increased product adoption by 150% for new customers moving through Onboarding.• Project Managed process improvements that exceeded company ARR goals by 50%. -
Senior Manager, Customer & Partner OnboardingZenefits Oct 2020 - Apr 2021San Francisco, California, Us• Program Manager for Customer & Partner onboarding experience for a SaaS platform.• Designed and implemented a customer onboarding team in order to drive improvements for company retention and customer satisfaction.• Mentored and developed a high-performing team, which delivers best in class results. -
Manager, OnboardingZenefits Jul 2020 - Oct 2020San Francisco, California, Us
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Manager, Partner SuccessZenefits Aug 2018 - Jul 2020San Francisco, California, Us• Program Manager - Partner Success, Benefits Administration, Partner Implementations and Relationships• Built & launched Partner Success team which helped drive best in class retention rates for a SaaS business.• Built & developed a team with best in class customer satisfaction scores.
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Product SpecialistZenefits Aug 2016 - Aug 2018San Francisco, California, Us• Developed and implemented processes for the Product Specialist team's process for case triage.• Collaborated with users and support teams on user stories in order to drive product change.• Closely worked with development teams in order to quickly resolve escalated client issues. • Identification of product gaps and bugs in order to improve overall product experience.• Collaborated with QA & product team on product specs and future product release action items.
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Senior Product Operations AnalystZenefits Jun 2015 - Aug 2016San Francisco, California, Us• Work cross-functionally across Engineering, Sales, Product Management, Support, Account Management, and Implementation teams to collect data points for product improvement. • Develop relationships with partners to move clients through an installation process with health insurance carriers, payroll providers, and other ancillary lines.• Developed and improved relationships and communication between Zenefits and carrier partners in order to solve escalated issues.• Conducted data analysis/root cause analysis in conjunction with Zenefits product team, in order to improve product functionality and performance.
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Senior Manager / Human Intelligence CollectorUnited States Army Jan 2014 - Jan 2016Arlington, Virginia, Us• Managed a team of business analysts• Oversaw the publication of 5000+ intelligence reports.• Developed training protocols and procedures for HUMINT operations.• Coordinated with partner organizations for joint-agenxy intelligence operations. -
Project Manager / Human Intelligence CollectorUnited States Army Jan 2012 - Jan 2014Arlington, Virginia, Us• Coordinated with intelligence agencies (CIA, DIA, FBI) in order to build and implement cross-functional teams• Managed Collection Management training requirements and collaborated with stakeholders to incorporate necessary third-party requirements• Developed & implemented organization-wide training and development programs
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Business Analyst / Human Intelligence CollectorUnited States Army Jan 2009 - Jan 2012Arlington, Virginia, Us• Improved operational efficiency 200% by developing and implementing a new database infrastructure• Developed and delivered more than 500 executive briefings for long-term strategic business planning• Advised executives and senior staff on key data points for long-term goal setting
Sean L. Skills
Sean L. Education Details
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Liberty UniversityPsychology -
American Military UniversityPsychology
Frequently Asked Questions about Sean L.
What company does Sean L. work for?
Sean L. works for Deleteme
What is Sean L.'s role at the current company?
Sean L.'s current role is Customer Experience Leader | Customer Success | Onboarding | Operations | Business Operations | Project Management | Leadership | US Army Veteran.
What is Sean L.'s email address?
Sean L.'s email address is se****@****its.com
What is Sean L.'s direct phone number?
Sean L.'s direct phone number is +160284*****
What schools did Sean L. attend?
Sean L. attended Liberty University, American Military University.
What are some of Sean L.'s interests?
Sean L. has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Sean L. known for?
Sean L. has skills like Leadership, Training, Databases, Analysis, Leadership Development, Management, Data Analysis, Process Improvement, Quantitative Analytics, Quantitative Research, Saas, Qualitative Research.
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