Oversee business operations. Inform CEO of important events and information. Ensuring the company has proper operational and financial procedures. Creating goals related to performance and growth. Oversee 10 dealership locations and 250 employees. Coach and support 10 General Managers. Travel to each location weekly. Communicate with H.R. Manager to make policy decisions. Work the desk, appraise, submit deals to lenders, talk to customers. Train and motivate salespeople. Monitor warranty claims and open tickets in Service. Monitor inventory levels and returns in parts. Report weekly sales/finance pacing numbers to Operations Team. Monitor and adjust pre-owned pricing and pictures. Answer and resolve customer complaints. Audit deal jackets to ensure compliance with all company policy and processes. Inspect vehicle inventory to ensure proper stickers. Inspect property for maintenance concerns. Inspect overall dealership cleanliness. Accessible to all employees.

All of the C.O.O. responsibilities from above.

This store was acquired and opened on 3/13. Train sales team to perform. Communicate with and encourage Parts and Service staff. Write processes and procedures. Manage day to day operations. Manage the sales desk, appraise, submit applications. Meet customers. Ensure property is clean inside and outside. Maintain CSI/SSI scores above district. Order new inventory.

Manage the desk, appraise, submit deal to lenders. Meet customers. Report forecast and pacing numbers. Hire, train and motivate salespeople. Consistently exceeded Sales forecast. Maintained customer satisfaction above district. Make reconditioning decisions. Order new vehicle inventory.