-Taking part in projects where the second level support activities of Enroute Panorama(SFA) and Calldesk products, enviromental systems and integrations of the service institutions.-Understanding, prioritizing customer needs and creating and implementing action plans in line with SLA and KPI. Finding temporary or permanent solutions or escalation and follow-up to next level solution teams.-Analyzing data structures and developing scripts for data manipulation in systems.Tools that I used: MSSQL Management Studio, SQL Profiler, Azure DevOps TFS, MS Office Programs, Postman, SoapUI, Swagger UI, VS Code & Studio etc.

-Asissted customers with technical issues via email, phone or chat.-Resolved customer complaints and concerns.-Understanding, prioritizing customer needs and creating and implementing action plans in line with SLA and KPI.-Identification of problems, root cause analysis, finding temporary or permanent solutions or escalation and follow-up to next level solution teams.

- Installation of Enroute Panorama and training processes.- Call and e-mail support for Enroute Panorama users.- E-Transformation (E-Invoice, E-Archive) processes.- Installation of Android APK and iOS IPA applications.- Sales representative and backoffice team trainings.