Bringing vinyl record pressing to Chicago.

Provide basic banking and lockbox training to students.

- Chosen by management to create and present training sessions for employees on professionalism in the workplace.- Lead training sessions for employees on new processes and procedures and provide formal and informal mentoring.- Provided new system training to employees.- Managed client service function for Chase Middle Market business clients ($10-$500 million in revenue) including hedge funds, law firms and insurance corporations.- Provided day to day management of 10 client service professionals to improve service and support of the bank's clients and internal business partners.- Responsible for compliance with internal and government regulations including periodic updates to Know Your Customer information. Successfully managed the reduction of a large backlog of files requiring update to get group current.- Liaison with partners across all areas of the bank including deposit, treasury, credit and payment services to ensure customer satisfaction.- Assisted staff in resolving difficult and complex customer service issues to ensure timely problem resolution.- Supervised both financial and operational risk exposure associated with bank products and services such as determination and approval of wire transfer requests.- Allocated and manage employee workloads and conduct formal reviews.

- Managed the top in-store branch in the country based on revenue and earnings growth.- Accountable for branch profitability, deposit growth, audit compliance and branch attaining sales goals.- Developed and implemented strategies to encourage growth and retention of customer base by holding various in branch contests and creating sales tracking tools.- Worked with partners in other areas of bank (mortgage, small business & investment) to provide the best products for customers.- Contributed to the overall direction of Chase's in-store branches as member of marketing advisory board; included quarterly presentations and training for 200+ managers.

- Consistently exceeded goals and earned multiple "Superstar" awards for outstanding sales.- Excelled at customer service by serving as point of contact and utilizing knowledge of bank products, services and internal contacts.

- Managed broadcast public relations accounts from sale to completion.- Developed relationships with agency clients as primary point of contact.- Utilized organizational skills to fulfill contractual agreements with various clients.

- Planned and coordinated events for cable system clients. - Provided programming and marketing plan information to clients.- Participated in development of training materials for local ad sales seminars.