Events

BUILDING BRAND LOYALTY AND MAXIMISING PRODUCTIVITY THROUGH CUTTING EDGE DIGITAL SOLUTIONS.Stream creates innovative digital solutions to address specific business challenges. Whether your objective is to enhance employee engagement, retain customers, improve brand loyalty, drive brand stretch, boost productivity, increase sales or attract new customers, we will develop a digital product and a campaign to meet your needs.Stream’s unique software solutions, combined with a clear understanding of the significance of data, enables us to work with clients to personalise communications and create targeted marketing campaigns which really work and, through this, can prove that the cost of inertia far outweighs the price of change.To find out more, call us on +44 1844 20818

• Understating and delivering lesson plans as directed for non native speakers of English. • Creating lesson plans and delivering lessons to different levels of English speakers.• Adapting to living and working in a different culture.

• Successfully selling the venue as a wedding, conference and event venue.• Managing Weddings, events, conference from booking through to the event and handing over operations team, including client meetings to obtain event details.• Creating quotes.• Creating function sheets and distribution of function sheets. • Customer service – taking bookings, checking in, checking out, taking payment, taking deposits.• Liaising with marketing to create adverts and ensure deadlines are met.• Adjusting bedroom rates, day delegate rates, room hire rates.• Using Rezlynx operating system• Ensuring the phone is always answered.

• Christmas Coordinator – Meetings and Events Admin o Making contacts and bookings on opera software o Writing/sending contracts.o Answering phones, contacting customers on follow ups.o Show rounds with clients of the property.o Attending and assisting in wedding fairs.o Making and distributing amendments to events• Events Operationso Ensuring weddings, gala dinners, meetings all progress on the day as they are outlined to do so.o Maintaining a high visible presence throughout the event for staff and customerso Coordinating staff throughout event.• Restaurant Supervisoro Managing staff, including training, spot checks to ensure high service quality, staff briefings.o Communicate relevant information to staff of happenings in the hotel, rewards, incentives and customer feedback.o Ensuring all aspects of the restaurant service is to corporate service standard outlined by the company.o Ensuring customer feedback is logged.o Attending operational meeting to improve communication throughout the hotel and each department.o Excellent customer service skills.o Record bookings in diary.o Using Micros system• Duty Management o Ensuring all customer complaints are passed onto general manager.o Back-up for any departments that may require any.o Record and report any safety or maintenance issues.• ISO Auditoro Auditing other departments of the Hotel in according to ISO to ensure departments are running to the quality outlined by their Service operating procedure.