Delivery Head Managing strategic Hospitality client. Integrated Service delivery from Service Desk, Infrastructure, Application development and Maintenance, ERP, Automation , AI & Cloud Operations.

Lead overall Delivery project management activities, including resource planning, cost estimation, risk management, project status, financial tracking, and reporting. Meet defined business requirements in accordance with strategic plans, targets, and objectives of the organization. Contribute to the complete sales process by facilitating technical presentations, proposal generation, prioritization, compelling solution selling, and operational delivery services.• Grew business revenue by 40-50% via Scope addition to MTCTE program via the establishment of new business line.• Drove continuous growth by building capability in Technology areas ITSAR, IoT, Hypervisor, SIP, LTE EPC, and 5G Core. • Optimised delivery operational proficiency of 0.5M backlogs & for IVT Testing Services by leading delivery team.• Partnered with Compliance to ensure infrastructure alignment and support in-place frameworks such ISO27001, and ISO17025.

Managed large ~$170M integrated IT services portfolio with sustained engagement level feedback >85% for clients in Financial Services (VWFS), Engineering (TKE), and Salt & Minerals(K+S) industries. Led end to end large hybrid environment of three Data center Operations, AWS and Azure Cloud, Transition & Transformation, Server, Virtualization, Networking, Storage, DB, NOC, SAP Basis. Digital workspace, Hands and feet support services through on-site, offshore & Nearshore delivery model. Managed domain SMEs during the knowledge transfer phase, identifying improvement areas and driving enhancements to KT templates, SOPs, checklists, best practices, RACI, risk management plans. Provided technical leadership and support to the team.• Secured 30% of Farming scope addition in TKE Home, Global RFP (US, NA, APAC) migration. Effectively handled US carve out for K+S infrastructure with additional CR’s to minimize impact on TCV.• Managed the DR of an entire datacentre landscape within 24 hours following a cyber security attack through meticulous planning, deploying SME's and close collaboration with the Chief Security Officer (CSO) and Major Incident Management (MIM) communication. • Effectively handled DC network zoning in TKE, Citrix environment stabilization & Complex Legacy media migration.• Accomplished an average automation index of 98% across the portfolio of multiple customers through deployment of effective automation levers.• Secured portfolio’s average operating margin of 35% Q-on-Q by using leading operating model transformation for cost optimization and meeting revenue growth strategies.• Awarded with Best Team Project Excellence award in Q4 FY’22 & High Fresher Adoption in Q3 & Q4 FY22 through excellent team performance management.• Headed New Deal Initiative and Converted RFPs through Capability, Margin, and timeline assessment.• Steering member of Accounts Crisis Management team and assisted in resolving Escalations.

Directed overall aspects of Global Operations of Networking Centric Delivery Unit with a deal size of ~150 M USD, including revenue growth, P&L, customer satisfaction, and partner management to streamline workflow. Oversaw 24x7 global data centre and network operations with NOC, Capacity Management, Release Management, IPAM, Security and Wireless services for renowned life sciences client (J&J) with team of 350+ across geographies. Developed and implemented pass-through SLAs and KPIs with partners and Client RFI’s. Encouraged customer-first mindset throughout organisation, providing value to clients beyond issue resolution and ensuring seamless customer experience. Delivered robust services, including business continuity planning for IT Infrastructure and IaaS by developing, documenting, and implementing processes and procedures.• Accomplished FY'19 projected savings of $140K by executing innovative methodologies and practices. • Successfully met KPIs, met business results, client satisfaction, and SLAs through strategic project management.• Attained organisation automation targets for FY'19 by 86% in service request and 98% in change request automation. • Used automation in FY'19 that resulted in accomplishment of incident reduction targets and FTE realization of 33%.

Handled two Daimler APAC contracts under Network and Datacentre Services. Designed effective customer engagement plan to stabilise Daimler APAC, High-Risk Account in cross-collaboration with strategic partners. Identified and resolved all infrastructure-related concerns in timely manner to achieve satisfactory outcomes. Led end to end service delivery of Frankfurt, Japan & China Datacenter operations which included Servers, Virtualization, DB, Middleware, File Transfer, Web applications, NOC, SAP Basis, Storage Disaster Recovery, Vulnerability and Patch management services,• Transformed Daimler APAC IT Infrastructure by 90% major incidents reduction via analytical judgment, process, and innovative solution deployment. • Conducted periodic demand capacity analysis and automation, resulting in attaining 20% Effort reduction in Q2 FY’16.• Secured 50K in Q3 FY’18 through Automation Initiative. • Succeeded in securing and maintaining 6/7 engagement feedback, gold quality rating, 100% effort utilisation, and zero penalty delivery through maintenance of product quality.• Improved quality of service, level of automation, and cost structure of product offerings. • Examined procedures, equipment, and technology to guarantee best delivery performance, as well as developed new capabilities to support and underpin client services.

Delivered projects in more than 15 IOS Releases and Multiple trains (T&XE) simultaneously through deployment of strategic project management strategies. Built and exhibited innovative solutions like CUBE as a demarcation device, Branch in a Box, Telepresence - CVTA interop, HNI Rural ATM with Voice Video Integration through Tech Show, and customer events. Mentored a high-performing engineering team of individual contributors, enhancing their skills. Established overall direction of the product in close consultation with the product management and development teams. driven product's long-term trajectory toward features, improved performance, and scale. Involved in reviewing architecture/design specs, code and test plans, test strategy, and triaging of defects with engineers. • Created and implemented strong technical resource pool and successfully transitioned Cisco Unified Border Element (SIP & H.323), Ether Switch & XDSL technology product portfolio to Offshore that saved 30% efforts. • Wrote and published Interworking ENUM Support on CUBE: CCO- customer facing configuration guides (Doc ID:110417). • Received fast track promotion from Software Engineer to Manager Software Development in 10/2007 by providing excellent solutions & services.

* Functioned as the dev-test engineer for executing test activity in UC area adhering to Cisco Great Engineering Methodology (GEM) process. * Instrumental in handling multiple Engineering releases and delivering it at high quality and monitoring test results identify critical bugs and updated bug database accordingly. * Penned down Interworking ENUM Support on CUBE; document was published in CCO & customer facing troubleshooting guides. * Major Projects Handled as a Lead: # SIP to SIP Voice Interworking features for Cisco Multiservice IP-to-IP Gateway (CUBE) # H323 to SIP Voice Interworking features for Cisco Multiservice IP-to-IP Gateway # H323 GW and GK Enhancements – Beta Support

* Engaged in configuring integral 33 ISDN private exchanges for integration test with configurations needs. * Was responsible for PABX software version management in Robert Bosch India as per the release strategy. * Actively involved in Configuration management tool (PMS) and its associated activities. * Development support and testing of various tools and modules developed in RBIN Bangalore.

* Pre sales Activitiy and Enginnering Design Support of TDM/TDMA Based voice/Data Hub, Indian Telephone Industries, Bangalore.* Done Protocol testing like X.25,TCP/IP,VOICE & FAX over AT&T Tridom's TDM/TDMA VSAT Network.* Actively involved in implementing VSAT based TCP/IP Connectivity for Clients* Individual Contribution Network Analysis and Redesign of 250 location VSAT network connecting multiple LAN's and optimizing the performance of WAN., AT&T ( GNMC INDIA), Bangalore.* Carried a preliminary design with 250 VSAT locations for limited in-route capacity based on applications and traffic respect to time.* Configuring routers for various routing protocols like IGRP,EIGRP & OSPF Routing.* Actively involved in installation and commissioning of MCPC VSAT network for voice/fax & Data Communication for the Offshore Oil drilling platforms of ONGC Mumbai* Actively involved in configuring the Cisco 2500 series Routers and Micom Marathon series Multiplexers for a 128Kbps Point-to-Point VSAT WAN Link for IIA, Bangalore

* Technical Support of Ethernet LAN, Leased data Link, Dialup link & Point to Point VHF link for the FM Radio Data System Paging Services.* Interacting with DOT,AIR & IMS to provide a value added services to the customers.* Activating Value added services to the customers and Customer data maintenance,* Work Involved in the field of EBU & TNPP protocols.* Work involved in monitoring traffic and decoded data to ensure error free service to the customers.