Paul Spriggs Email & Phone Number

Trowbridge

Andover

Bath, United Kingdom

Responsible for delivering customer focused housing management and estate management across 1000 properties. Duties include:Regular estate inspections to ensure service and repairs sub-contractors performance matched KPIs.Authority of £10k per annum neighbourhood improvements budget. Arranged and managed sub contracts to deliver projects as per specification.Procurement of a range of items needed in delivering neighbourhood improvement spend, ensuring I achieved maximum value for money.Liaising with customer representatives and resident associations to gain service feedback, resolve ongoing issues and gain input for improvement ideas.Dealing with and resolve low-level anti-social behaviour swiftly using relevant communication and tenancy enforcement options.Routine housing management tasks completed. 100% of these within company standard performance time frames.Set up and developed tenant involvement initiatives in my area targeting youth groups, older people and other hard to reach groups. Completing customer call backs within 24 hours of the call being logged with Contact Centre. Nominated for annual company awards 2014 for ‘Outstanding Contribution to Neighbourhoods' for work done with community groups.Delivering day long customer service training courses to new Curo starters as part of company induction.

Bath

Delivered project on preparing Curo and its customers for the changes in Welfare Reform including introduction of Bedroom Tax, Universal Credit and Benefits cap. My key achievements were:•Produced marketing and communication publicity for customers and stake holders•Designed and delivered welfare reform training and information to staff and stakeholders.•Organised customer information events•Involved in the commissioning and design of publicity video on Universal Credit.

Bath

Managed the day to day operation of young person’s supported housing projects in Bath leading on all aspects of housing management including:• Achieving 'A Grade Service' by Supporting People and 'Highly Commended' from the Foyer Federation.• Completing annual colleague performance reviews and undertaking performance management.• Staff recruitment, inductions and training of new colleagues.• Leading on all court action across services and representing Curo in court action where necessary.• Rent and service charge collections • Managing voids and letting process to minimise void times• Inputting into planned works programme to ensure specification was suitable for the project and delivered maximum value for money.• Purchasing of renewable items in line with the service charge budget provision.• Ensuring statutory compliance procedure was followed for gas safety checks, fire alarm service and electrical safety checks.• Managing the cleaning and security contracts and resolving any issues promptly.

Timsbury Youth Club

Poynings, Brighton

Foundation Degree, Youth Work, Pass

Hnd, Music Production

Education record