Provide administrative and sales support to loan originators and production partners. Collect and distribute documents and information pertinent to the processing and underwriting of the loan. Assist loan originators and production partners in managing the pipeline of loan applications. Communicate with applicants on behalf of the loan originator/production partner regarding expectations and loan status. Coordinate and direct all office operations. Plan and execute all company events. Research and plan social media content.

Proficiently execute daily management functions including customer service, implementation of labor cost controls and budget analysis for four companies. Maintain daily, weekly and monthly bookkeeping including accounts payable and receivable, cash transactions, credit card and bank reconciliation, and other accounting functions using QuickBooks for four companies. Planned corporate events for seven divisions including holiday parties/activities and customer and employee appreciate events. Assisted the CEO with various projects including PowerPoints, miscellaneous sales reports, special request from upper management and other daily tasks. Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid CEO. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Set goals and deadlines for the department. Acquire, distribute and store supplies. Monitor the facility to ensure that it remains safe, secure, and well maintained. Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems. Manage leasing of facility space. Participate in architectural and engineering planning and design, including space and installation management. Analyze internal processes and recommend and implement procedural or policy changes to improve operations.

Oversee administrative, sales and employee areas of busy downtown salon & spa. Implement ongoing skills training to ensure standards are being upheld. Develop and monitor job descriptions and staff goals. Administer staff and client scheduling for maximum revenue generation and profitability. Maintain adequate supply and product stocks to ensure smooth business and optimal revenue generation.

Oversee administrative, sales and employee areas of busy downtown salon & spa. Maintain comprehensive knowledge of services and products. Establish strong relationships with clients to ensure satisfaction and repeat business. Maintain adequate supply and product stocks to ensure smooth business and optimal revenue generation. Monitor customer preferences to determine focus of sales efforts.

Accurately recorded orders and partnered with team members to serve food and beverage to exceed guests’ expectations. Trained new staff on guest satisfaction, safety procedures, proper food handling and restaurant protocols.

Directed general restaurant operations. Performed clerical and administrative duties to support General Manager. Actively marketed and promoted the business through various platforms. Scheduled staff in accordance to business needs. Increased sales by ensuring guest satisfaction and delivering a high level of hospitality

Assisted clients with payroll and human resource compliance. Processed payroll for over 1300 co-employees and 50 clients. Worked with Human Resource Consultants in the field to ensure wage and hour compliance. Organized and performed various payroll related projects on a needed basis.