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Spring Mcphail Email & Phone Number

VP - Servicer Transfers at Fay Servicing, LLC

Location: Knoxville, Tennessee, United States 8 work roles 1 school

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✓ Verified Jun 2026 3 data sources Profile completeness 86%

Current company

Fay Servicing, LLC

Role

VP - Servicer Transfers

Location

Knoxville, Tennessee, United States

Company size

279 employees

Who is Spring Mcphail? Overview

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Quick answer

Spring Mcphail is listed as VP - Servicer Transfers at Fay Servicing, LLC, a company with 279 employees, based in Knoxville, Tennessee, United States. AeroLeads shows a matched LinkedIn profile for Spring Mcphail.

Spring Mcphail previously worked as AVP of Mortgage Servicing Operations at Ornl Federal Credit Union and Senior Manager, Property Tax Administration, Reverse Servicing at Phh Mortgage. Spring Mcphail holds Bachelors, Business Management from Western Governors University.

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Email format at Fay Servicing, LLC

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Fay Servicing, LLC

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Profile bio

About Spring Mcphail

Mortgage and Reverse Mortgage professional with experience including but not limited to operations, process management/improvement, change management, audit/quality control, team management and client relations, I have managed process verticals with a strong background in implementing process improvements and quality initiatives for desired performance levels.I utilize continuous improvement process to design and implement new processes and methodologies that will yield better results.I have hands on experience in managing training and possess in-depth knowledge of entire operations ranging from ensuring meeting of scorecards, process flows, team performance, quality checking, MIS reporting, error analysis & meeting quality standards.I have a strong ability to manage team members having distributed skill sets, ensuring better utilization of resources, excellent planning on a daily basis, execution, monitoring and attention to detail as well as the ability to build and lead effective teams.

Current workplace

Spring Mcphail's current company

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Fay Servicing, Llc

VP - Servicer Transfers

Knoxville, TN, US

Website

ornlfcu.com

Employees

279

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Company profile

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8 roles

Spring Mcphail work experience

A career timeline built from the work history available for this profile.

Vp - Servicer Transfers

Fay Servicing, Llc

Knoxville, TN, US

Avp Of Mortgage Servicing Operations

Current

Ornl Federal Credit Union

Knoxville, Tennessee, United States

Oct 2022 - Present

Senior Manager, Property Tax Administration, Reverse Servicing

Phh Mortgage

Houston, Texas, United States

Sr. Manager, Reverse Mortgage Operations & Property Tax AdministrationPHH Mortgage Corporation Houston, TX July 2020 – PresentAssisted in the development of the Reverse platform for the companyAssisted in the acquisition of Reverse Mortgage SolutionsAssist in the development of processes, procedures, risk, and compliance for the Reverse platformAssist in.

Jul 2020 - Sep 2022

Director, Client Investor Manager

Reverse Mortgage Solutions, Inc.

Houston, TX, United States

Managed the client relationships including SLA execution, contract adherence, expectation setting, escalated issue resolution and status communications.Managed key initiatives for clients including increased efficiencies, more expedient processes and overall client experience improvement.Developed strategies, new processes and procedures for all.

Mar 2015 - Sep 2019

Loss Mitigation Team Lead

Stewart Lender Services

Implemented the Deed in Lieu and Department of Justice loss mitigation strategies and new programs including HAMP, DOJ Settlement Agreement, non-GSE loan modifications, short sales and deed in lieu.Developed the training manuals in a simplistic and detailed manner for better understanding of all.Audited the Training procedures to ensure the applicability.

Jan 2012 - Apr 2014

Loss Mitigation Specialist

Bb&T

Greenville, South Carolina, United States

Participated in a special project to process and close high priority short sale properties.Prepared all executed Loan Modification Agreements to be sent to counties for recording.Q/C all Modification documents prior to recording, paying close attention to the detailed information added by the processor’s based on county guidelines for recording.Processed.

Jul 2010 - Aug 2011

Loan Processing Manager

Resource Capital Mortgage

Houston, Texas, United States

Managed loan processing operationsLiaised between business units and lendersCreated and implemented department process changes Managed and participated in UATManaged a team of 15 processorsCreated and maintained P&P’s for the loan processing department

Jan 2004 - Jun 2009

Senior Loan Processor

Resource Capital Mortgage

Houston, Texas Area

Processed Conventional and VA loan applications from open to close.Ordered and reviewed titles and appraisals.Worked closely with underwriters and investors for loan approvals.Prepared all loan packages for shipping.

Aug 1996 - Feb 2002

Team & coworkers

Colleagues at Fay Servicing, LLC

Other employees you can reach at ornlfcu.com. View company contacts for 279 employees →

PS

Patricia Seiber Colleague at Fay Servicing, LlcKnoxville, Tennessee, United States, United States View → CM

Cindy Mcgovern Colleague at Fay Servicing, LlcOak Ridge, Tennessee, United States, United States View → HR

Heather Rankin Colleague at Fay Servicing, LlcKnoxville, Tennessee, United States, United States View → SW

Stacey Wright Colleague at Fay Servicing, LlcKnoxville Metropolitan Area, United States View → CK

Clay Kearley Cse, Cce Colleague at Fay Servicing, LlcOak Ridge, Tennessee, United States, United States View → HW

Heather Williams Colleague at Fay Servicing, LlcHarriman, Tennessee, United States, United States View → DM

Dawn Millican Colleague at Fay Servicing, LlcMaryville, Tennessee, United States, United States View → PL

Patty Lowe Colleague at Fay Servicing, LlcKnoxville Metropolitan Area, United States View → DS

Darshil Shankar Colleague at Fay Servicing, LlcHoboken, New Jersey, United States, United States View → SB

Sharon Burris Colleague at Fay Servicing, LlcHeiskell, Tennessee, United States, United States View →

1 education record

Spring Mcphail education

Western Governors University

Business Management

FAQ

Frequently asked questions about Spring Mcphail

Quick answers generated from the profile data available on this page.

What company does Spring Mcphail work for?

Spring Mcphail works for Fay Servicing, LLC.

What is Spring Mcphail's role at Fay Servicing, LLC?

Spring Mcphail is listed as VP - Servicer Transfers at Fay Servicing, LLC.

Where is Spring Mcphail based?

Spring Mcphail is based in Knoxville, Tennessee, United States while working with Fay Servicing, LLC.

What companies has Spring Mcphail worked for?

Spring Mcphail has worked for Fay Servicing, Llc, Ornl Federal Credit Union, Phh Mortgage, Reverse Mortgage Solutions, Inc., and Stewart Lender Services.

Who are Spring Mcphail's colleagues at Fay Servicing, LLC?

Spring Mcphail's colleagues at Fay Servicing, LLC include Patricia Seiber, Cindy Mcgovern, Heather Rankin, Stacey Wright, and Clay Kearley Cse, Cce.

How can I contact Spring Mcphail?

You can use AeroLeads to view verified contact signals for Spring Mcphail at Fay Servicing, LLC, including work email, phone, and LinkedIn data when available.

What schools did Spring Mcphail attend?

Spring Mcphail holds Bachelors, Business Management from Western Governors University.

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