Spring Smith Email & Phone Number

Auburn/Opelika Area

Leading a team of up to 16 both in-person and remotely for a successful e-commerce boutique.Managing customer escalations through omni level platforms.Ensuring communication with the customers are in keeping or surpassing the benchmark times set in place.Auditing all levels of inventory and customer orders for accuracy and assistance.Working to train employees across interdepartmental teams. Taking care of any trademark/copyright issues that arise.Cultivating customer centric practices, and working to align those practices closely with business driven practices.Serving as the in house expert on the evolving customer expectations and having a voice to advocate for CX innovation.Working frontline to ensure that the right touchpoints are being implemented and provide valuable insights. Oversee implementation of new measures and give feedback in real time.Collaborating with CCO and HR manager to hire new and excellent talent for the customer experience team.Resolving fraudulent transaction claims,chargebacks, Paypal disputes, and Afterpay resolutions.

Auburn, Alabama Area

• Operated a Hyster R30XMS3 in warehouse department, collected parts as needed to fill orders.• Critically assessed how to salvage or re-order doors based on Masterbrand specifications.• Made informed decisions regarding how departments were charged for specific defects.• Upheld Masterbrand’s standards of quality while making superior repairs.• Tracked consistency of colors using X-rite machine, alerted correct personal when issues arose.• Member Safety Committee, accurately documented safety issues via LPA.

Opelika Area Alabama

• Managed finish department. Included matching and mixing custom industrial colorants and stains.• Charged with measuring doors from production before being placed in finish-specifying style and size to particular rooms and colors.• Estimated quantities of trim for high end homes, placed and tracked trim from paint department through to installation.• Worked directly with clients, traveled to their locations. Jobs included assisting with design and finishes, measuring, and troubleshooting. • Utilized CAD schematics (CabinetVision) to communicate design plans with clients.• Created, logged, categorized, and collected on invoices.• Processed and resolved purchasing and expenses for outside vendors (software, office supplies, building supplies, hardware, and services rendered).• Maintenance of files; included past bills, invoices, and Alabama state documents. • Transferred dimensions from CabinetVision software to excel documents, compiled work orders, and distributed into shop.

Montgomery, Alabama Area

• Drove sales through the professional development of sales associates, focused on training and role modeling acceptable selling practices.• Supported and executed merchandise buys as determined by Plato’s Closet trend reports. • Maintained store wide merchandising and visual presentation standards on a daily basis.• Recruited and hired associates. Established schedules, implemented developmental plans, and set productivity and performance standards for each associate.• Calculated weekly payroll, staying within allotted budget, communicated tallied hours with payroll department. • Responsible for initiating and completing associate evaluations.• Assured inventory functions were completed as directed, included revolving inventory counts and color coding. Made sure merchandise was received and ticketed in a timely manner, for quick processing to the selling floor.• Established and maintained appropriate security procedures included cash register and open/close procedures. Prepared daily bank deposits and performeddaily/weekly bookkeeping tasks.• Produced weekly management reports and consignment reports/checks.

Opelika Alabama Area

• Front desk reception, handled incoming calls. First point of contact.• Utilized CAD schematics (CabinetVision) to communicate design plans with clients.• Created, logged, categorized, and collected on invoices.• Processed and resolved purchasing and expenses for outside vendors (software, office supplies, building supplies, hardware, and services rendered).• Maintenance of files; included past bills, invoices, and Alabama state documents. • Responsible for compiling new hire packets and ensuring documents were routed to the appropriate administration in a timely fashion.• Created master phone list: including clients, outsource vendors and relevant support services. • Gathered relevant price data and generated spreadsheets with information for use in competitive purchases.• Transferred dimensions from CabinetVision software to excel documents, compiled work orders, and distributed into shop.

Greater New York City Area

• Supervised workflow of antique and designer lighting workshop.• Acted as a liaison between sales, design, and factory staff. Responsible for white glove quality control of all fixtures leaving warehouse, ensuring maintenance of company’s strict design aesthetic. • Reviewed orders for accuracy and entered project details onto an extensive excel spreadsheet.• Responsible for tracking status of all orders within a five story warehouse.• Generated in-house work orders and work orders for client driven requests.• Maintained extensive library of photos for inventory purposes.• Prepared invoices for use with outsource vendors, maintained filing upon completion. • Prepared sales reports for sales manger to be used in weekly meetings.• Charged with organizing shipping and receiving between warehouse and five showrooms.• Organized detailed lists of biweekly shipments between Brooklyn factory, up state warehouse and New York showroom.

Greater New York City Area

• Managed day-to-day office operations: booked rentals for clients.• Directed photo shoots for use on company website.• Handled large call volumes, email, and front desk reception.• Formed and implemented new contracts for studio rentals, managed extensive files of client and personnel contracts.• Oversaw usage of supplies each month; developed new monthly ordering system.• Hired and scheduled a revolving staff of models.• Worked with international film crews.• Responsible for opening procedures and banking duties.

Greater New York City Area

• Office manager for high-end Italian sportswear company.• Updated and kept calendar for CEO when he was in the United States.• Responsible for set up of special events in conjunction with the Coterie show which debuted the new season. This included directing adjustment of lighting, rentals, booth set up, and transportation of clothing.• Merchandised and prepared showroom for beginning of each season.• Received incoming calls, booked appointments, fielded questions and promptly forwarded concerns to the appropriate persons.• Composed and distributed memoranda company-wide.• Learned Italian ordering system so that changes could be made for United States orders later in production.• Traveled to Italy twice a year for production viewing.• Worked with broker to ensure Carnet was returned in full back through customs, included generating documents associated with international shipping.• Entrusted with banking duties both for United States and Italy.• Responsible for United States inventory-included taking orders, invoicing, shipping and collections.• Instated weekly meeting with factor, to aid in tracking of guaranteed clients.

Auburn, Alabama Area

• Merchandised front window.• Worked with planogram from home office to keep up with seasonal changes.• Held annual inventory counts.• Responsible for keeping inventory loss at accepted company standards, earned bonus for exceeding expectations.• Hired, trained, and scheduled staff of five.• Maintained daily balance for cash register and open/closing procedures.• Prepared daily bank deposits and performed daily/weekly/monthly and annual bookkeeping reports.

Bachelor'S Of Human Science, Apparel And Design Production Managment

Core Classes