Ed L. Ward Email and Phone Number
Ed L. Ward work email
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Ed L. Ward personal email
Ed L. Ward phone numbers
With over 35+ years of experience in the IT field, I am a seasoned and versatile Network Project Manager and IT Generalist who can handle complex and challenging tasks. I have successfully completed over 200 network projects, providing high-quality Visio documentation and tracking job progress. I also have strong skills in virus/malware removal, hardware installation/update, and website creation, as well as certifications from CompTIA and Microsoft. I love every aspect of technology and I am constantly learning and toying with emerging technologies. I also enjoy helping people and making a difference in the IT team. My goal is to deliver efficient and reliable network solutions that support the growth and innovation.
Ozarks Coca-Cola/Dr Pepper Bottling Company
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Systems And Network AdministratorOzarks Coca-Cola/Dr Pepper Bottling CompanySpringfield, Mo, Us
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Systems And Network AdministratorThe Coca-Cola Company Aug 2024 - PresentAtlanta, Ga, Us● Utilize the Genea Security System to ensure facility security, including doors, cameras, and gates● Use SolarWinds Performance Monitor to diagnose and resolve network performance issues● Manage and update over 80 Windows servers (2016-2022) using VMware on a Cisco Hyperflex Cluster● Control, manage, & secure entire network via Cisco switches, Meraki switches and Meraki MX router● Maintain security, configure, & troubleshoot over 800 PCs/laptops, iPads/iPhones, VOIP phones● Led a helpdesk team, ensuring timely resolution of technical issues and maintaining high service standards via ManageEngine Servicedesk -
It Customer Support Analyst Iv LeadCoxhealth Feb 2024 - Aug 2024Springfield, Mo, Us● Diagnosing and resolving technical issues, providing guidance and training to end-users,and ensuring that all issues are resolved in a timely and effective manner.● Ensured high service standards by conducting Quality Assurance checks on support calls.● Conducted incident escalations to mitigate system disruptions, ensuring operational continuity.● Developed and maintained a comprehensive Knowledge Base to improve incident resolution processes.Microsoft Entra, PrinterLogic, Citrix Workspace, TeamViewer -
Network Project ManagerUs Lbm Nov 2021 - Dec 2023Atlanta, Georgia, Us● Coordinate site managers, Low Volt installation teams, upper management, and product suppliers for a seamless survey and remediation of sites.● Oversaw and managed multi-million dollar projects for new and existing sites as part of the acquisition and or expansion projects.● Managed procurement of network equipment integral to merger and acquisition initiatives, ensuring seamless integration and operational continuity.• Monitored and executed network standardization processes across multiple projects, enhancing system uniformity and compatibility using SmartSheets.• Documented project progression using Visio, culminating in the successful delivery of over 200 network-related assignments. -
Analyst Iii / Service Desk ManagerUs Lbm Aug 2021 - Nov 2021Atlanta, Georgia, Us● Diagnosing and resolving technical issues, providing guidance and training to end-users,and ensuring that all issues are resolved in a timely and effective manner.● Led a helpdesk team, ensuring timely resolution of technical issues and maintaining high service standards via ManageEngine Servicedesk● Conducted incident escalations to mitigate system disruptions, ensuring operational continuity across the organization.CLASSES● Six-Sigma - White Belt● Supervisor Bootcamp 10/2021
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Senior It Support SpecialistUs Lbm Apr 2020 - Aug 2021Atlanta, Georgia, Us• Conducted comprehensive physical IT inventory across multiple locations, ensuring accurate asset management and resolving various technical issues.• Supported successful migration to Microsoft Office 365, facilitating a smooth transition for user operations and helpdesk services. via ManageEngine Helpdesk
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Information Technology TechnicianUs Lbm Jan 2020 - Apr 2020Atlanta, Georgia, UsSPECIAL PROJECTS● Assist in Computerized Saw Installation in Cotter, AR● Deploy 150 new New Dell laptops and desktops to employees throughout the company● Helpdesk
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Information Technology ManagerNational Hme Oct 2008 - Aug 2019Irving, Texas, Us• Negotiated and managed vendor contracts, ensuring cost-effective procurement and service excellence, while also administering a network infrastructure comprising 16 servers, 700 mobile devices, and 450 PCs.• Successfully executed company-wide migrations from Windows 7 to Windows 10, transitioned fromphysical/virtual storage to Google Drive, and upgraded from on-premises MS Exchange to Google G Suite, enhancing operational efficiency and collaboration. -
Network AdministratorOzark Bank Jun 2007 - Oct 2008Ozark, Missouri, Us● Manage 15 Servers and 125 PC’s● IT Purchasing● Desktop Publishing● Maintained Banking Applications● Managed Microsoft Exchange 2003 Environment● Managed WSUS Server● Helpdesk -
Network AdministratorParmele Law Firm Sep 2003 - Jun 2007Springfield, Missouri, Us● Manage 2 servers and PC’s for 44 clients● Developed and Managed Databases and Terminal Services Connections● Maintained Proprietary Legal Software -
Network AdministratorDayco Products Jun 2001 - Jul 2003Birmingham, Michigan, Us● Manage 13 Servers and 150 Clients● IT Purchasing● Lotus Notes● Helpdesk● Migrate from Token Ring Environment to Copper Gigabit● Remote Administration of Servers with Terminal Services -
Network AdministratorCity Of Nixa Aug 1995 - Jun 2001● Purchasing and management of servers● Desktop and laptop computers, copiers, fax machines, scanners, routers, switches, and corporate software ● 911 Mapping and Addressing,● Desktop Publishing● Maintain the Master Street Addressing Guide (MSAG)● Drafting Projects● Utility Mapping● Training● Network Management● Database Creation● PC Maintenance,● Helpdesk● Purchasing● Research● Customer Service ● Web Page Development.● Developed and implemented CAD mapping and street addressing.● Designed and maintained databases for the City of Nixa.2 Servers54 Computers
Ed L. Ward Skills
Ed L. Ward Education Details
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Ozarks Technical Community CollegeComputer Information Systems (Cis) -
Missouri State UniversityComputer Information Systems (Cis)
Frequently Asked Questions about Ed L. Ward
What company does Ed L. Ward work for?
Ed L. Ward works for Ozarks Coca-Cola/dr Pepper Bottling Company
What is Ed L. Ward's role at the current company?
Ed L. Ward's current role is Systems and Network Administrator.
What is Ed L. Ward's email address?
Ed L. Ward's email address is ed****@****lbm.com
What is Ed L. Ward's direct phone number?
Ed L. Ward's direct phone number is (417) 380*****
What schools did Ed L. Ward attend?
Ed L. Ward attended Ozarks Technical Community College, Missouri State University.
What skills is Ed L. Ward known for?
Ed L. Ward has skills like Firewalls, Windows Server, Windows 8, Purchasing, Employee Management, Workstations, Active Directory, Antivirus, Computer Hardware, Voip, Windows, Certified.
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