Lillenas, February 2004 to August 2005. All brands, August 2005 to August 2014• Focus on sales and customer retention through personal rapport with customers and superior product knowledge • Assisting customers with inquiries through phone, email, fax and mail using excellent oral and written communication skills• Working with customers to determine which products or plan of action serves their individual needs using problem-solving and decision making skills. • Providing operational support for NPH products such as downloadable product, split-channel and stereo accompaniment CD’s and online membership sites. • Receiving and answering customer service inquiries regarding products, pricing, ordering process, copyright law, choral clubs, trade names and conferences. • Personally printed and delivered do-on-demand orchestrations, provided samples and located out of print products• Outbound sales calls to targeted accounts • Serve at sales conferences in and out of state

• Process all out of house invoices• Data entry for all new Lillenas product in database • Arrange all Lillenas reprints • Recovered thousands in lost revenue by being returns representative for approximately 150 vendors.

Marketing and Operations Assistant • Designed and submitted advertisements, viewed by 6,700 subscribers. • Member of designing team for 2003 Easter brochure which had a target group of 17,000 retailers and dealers.• Designed advertising mailer for 746 dealers.• Copywriter for the launching of the new Lillenas website and articles. • Authored handbook “Christian Publisher’s WORDS THAT SELL” a thesaurus to help promote Christian music.• Designed and submitted Space Adds, viewed by 6,700 subscribers.• Designing team member for 2003 Easter brochure which had a target group of 17,000 retailers and dealers. • Editor of Pam Andrews’s Directors Kit for the musical “I Witness News: Live from Bethlehem,” which saved NPH over $1000 in editing costs.