Leads the Commercial division at the organization, handling Sales Operations, Marketing and Customer Relationship Management. Responsible for achieving customer satisfaction rates, loyalty programs implementation, market and product development, pricing strategy, budget planning, cash flow strategy and management, operational cost management, customer acquisition and market share growth across all channels.

Provided all aspects of client service: onboarding of new players, retaining and providing guidance on long term player development path. Maintained current client/player accounts and relationships with vendors and suppliers. Responsible for all in-bound and out-bound sales communication, social media, google ads, community magazine advertisement, school flyers. Collaborated with senior marketing staff on creating and executing marketing campaigns. Built and nurtured relationships with vendors, schools, school parent councils, and sponsors. Organized off-site sales events and customer appreciation events.

Member of a team tasked with improving the Bank’s overall understanding of its counterparty credit risk (CCR) exposure through in-depth analysis of market dynamics, macro and micro economic factors, different industry sectors and how it relates to the Bank’s counterparties. Engaged with business lines, Business and Trading Desk Heads, identified and filled gaps in their CCR information throughout the year, and provided advice and counsel on mitigation and resolutions. Coordinated appropriate management actions. Communicated early warning signs to stakeholders (Banking, Credit, and senior executives).

Supported periodic processes relevant to the bank’s requirements for various counterparty credit risk scenarios and ensured its accuracy. Provided feedback and on-going improvement to these periodic processes. Communicated gravity of impacts to relevant stakeholders: model developers, IT, Trade Floor Risk Management, operations, international teams, senior executives.

Led collaboration that developed model for one of the most pressing unanswered questions in astrophysics, involved managing a large number of simulations, handling and mining large data sets.Led the collaboration that produced the best analytical and numerical model on the market for a 30 year old problem in astrophysics, resulting in 3 peer review first author articles in high impact journals.Developed numerical simulations of astrophysical systems and processes, performed analyses and interpreted results.Developed analytic models and descriptions of simulated astrophysical processes.Presented results of own and U of T funded research at 10 international and 3 domestic conferences, and 10 peer institutions.Promoted University of Toronto funded research at peer institutions, science fairs and public outreach events.

Designed and delivered live planetarium shows and guided telescope tours for all age groups, school curriculums, and university classes.Guided telescope tours, delivered animated presentations of research conducted by various staff members designed to promote astrophysics among the general public, and served as an astronomer on the spot tasked with answering any and all astronomy-related questions.Regularly volunteered the monthly Astronomy public tours organized by the department of Astronomy, as well as the annual Canadian nationwide science fair known as ScienceRendezvous.

Experience with physics and astronomy courses at advanced, general and non-science majors level. Developed teaching material and led tutorials in physics for tutorial groups of ~ 50 students.Led tutorials for largest astronomy course for non-science majors in North America (~ 1400 students).Marking and giving feedback on homework assignments, essays and exams.Responsible for one-on one consultations on course material.Administrative course work and exam invigilation.

Raised awareness of and fostered discussions about the different perspectives of Graduate Students in the Department on diversity-related issues.Organized professional and social activities on diversity-related issues.Ensured that the Department is a welcoming place for all people regardless of their ethnic, racial, religious and social background, gender and sexual orientation.