Lesley Yarbrough Email & Phone Number

Albuquerque, New Mexico, United States

Allio believes informed investors build dynamic portfolios. Our mission is to lead a fintech revolution by offering real-time, institutional-grade macroeconomic insights and expertly curated and transparent macro portfolios. By educating successful individuals on the impact of macroeconomics, we empower them to navigate all market cycles, secure their financial future, and ultimately become more informed voters who can influence policy decisions that drive equitable economic growth.I’m privileged to have to opportunity of leading a talented team of product, engineering, and support professionals building the best damn macro investing platform on the market.

Albuquerque, New Mexico, United States

Albuquerque, New Mexico, United States

Albuquerque, Nm (Remote)

Built the Technical Support department (vision, culture, structure, and team) from the ground up. Grew from a team of 1 to a team of 10, providing both platform support and payment operations support for a rapidly growing B2B customer base. Scaled the support operations to meet the needs of an ever-increasing workload by focusing on cross-functional collaboration, open communication, trust, and teamwork. This lead the team to deliver and maintain best-in-class response times (<20 minutes) and same-day turnaround for custom requests while volume increased unpredictably each month. Created and implemented workflows and processes to optimize communication, organization, accuracy, and efficiency for technical support as well as other teams such as risk, billing, product, and success.Owned the end-to-end creation process for help documentation across two knowledge bases. Implemented a cross-functional workflow and tracking framework to triage and prioritize content additions and updates. Established and documented all custom processes, and led the planning, scoping, and implementation of internal administrative tools to scale the execution of those custom processes without having to rely on engineering resources. Created monthly report templates to share support and product data with the broader organization to drive customer advocacy and inform product decisions. Led bi-weekly meetings with stakeholders across product, design, and engineering to review trending issues and opportunities for product improvements based on those trends. Led cross-functional initiatives to implement multiple product improvements that enhanced the customer experience, reduced support volume, and increased team morale.

Greater Denver Area (Remote)

One part senior technical support.One part product manager.One part writer.One part QA.I owned the support operations, processes, help documentation, trend reporting, and bug backlog. In addition to handling tier 2 and tier 3 support tickets, protecting our developer resources, fighting for the user, and logging/organizing all bugs, feature requests, and feedback, I also:- lead our "Red Team" developer group to fast track urgent customer issues- acted as scrum master for our CS team agile planning- tracked data, analyze trends, and report these to the company weekly/monthly- QA'd bug fixes and new features before release- managed incoming security vulnerabilities and our bug bounty program- hosted our annual remote Secret Santa gift exchange and holiday party- kept our team Slack updated with custom emojis

Greater Denver Area (Remote)

ReplayPoker is one of the top play-money poker communities online. Focused on fairness and respect, they put players first and are passionate about creating an awesome game experience.In my time at ReplayPoker I owned community management, support operations, processes, and documentation for the company. I managed both our support team and volunteer moderator program, wrote the knowledge base, wrote the community & moderator playbooks and codes of conduct, and launched community forums on Discourse. Two of my proudest achievements were:- Managing the project from idea to implementation for an in-game reporting tool where abuse reports went into a custom internal ticketing system. In this ticketing system, staff or moderators would resolve or escalate these reports, and then a status update would be sent back to the person who reported. - Creating internal poker leagues for both the staff and moderators, which not only allowed us to dogfood our own game on a regular basis, but also helped greatly with team building for our remote team.

Creative Market is a platform for handcrafted, mousemade design content from independent creatives around the world. We're on a mission to make beautiful design simple and accessible to everyone. I was part of the launch team where I acted as editor for our blog, wrote blog posts, built relationships with our creative community members, organized community contests, coordinated a community art project with six artists contributing, wrote our weekly newsletters, managed our social media channels, and managed our customer support.

Greater Denver Area (Remote)

COLOURlovers is a flourishing creative community of over 2 million users that focuses on color trends and color inspiration for both personal and professional projects. I had a blast managing creative content for the blog, social media accounts (Twitter, Facebook, Pinterest), and newsletters.

Greater Denver Area (Remote)

Cellfire is the premier destination for digital save-to-card grocery coupons.As Community Marketing Manager I was responsible for all user and partner communications. My job was to manage email marketing, social media, affiliate partners, promotions, and other online initiatives while keeping an eye on new trends and digital marketing opportunities for Cellfire.My proudest achievement for Cellfire was acting as project manager from idea to implementation for a partner reporting portal, where our partners could log in to view/download their performance reports, which made our partners very happy and ended up saving our QA team hours every week.

Greater Denver Area

Name.com is a community-focused domain registrar based in Denver, CO.I did my best to make domains fun with things like videos, podcasts, and blog posts. I managed all social media accounts and blogs, wrote email and web copy, and gave kickass support to the community.I also started BeerFridays.tv and hosted 35 episodes.

Greater Denver Area

Brightkite is a location-based social network that facilitates meaningful real-world friendships and networks based on the places that you go. Community and support manager in charge of all customer-facing communication as well as all incoming support inquiries. Managed brand across social media networks and company blogs. Tracked bugs and managed support documentation. Event planning.I was the voice of the company to the community and the voice of the community to the company.

Assisted Lead Estimator with project bids. Assisted with business development and marketing. Managed all paperwork, locates, samples, and tracking of all projects.

Managed all the contracts, paperwork, purchasing, locates, samples, and tracking of all projects. I acted as a bridge between the guys in the field and the people in the office.

Managed the highly sensitive 2257 project and database; a legal requirement for companies that have adult programming included with their service. All of the programming contracts and paperwork would filter through me and the paperwork/emails I sent out were the catalyst for a number of departments to start work on various projects. Assisted contract managers and other members of the legal department.

I spent my time dubbing, digitizing, and logging footage when I wasn't running errands, stocking, cleaning, and doing other fun things that interns do.

Assisted the UCCS faculty and staff with their multimedia needs: video editing/transfers, photo editing, and some web design. I also filmed campus events and created promotional videos from script to finished product.