Simarpreet Singh Bhatia Email & Phone Number

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

• Serving as Assistant Manager for Vendor Management Operations with direct ownership of managing Operational Activities & Strategies, Improving key Operational KPI’s and ensuring positive Customer Experience coherent to.
• Responsible for Service Delivery and Operations Management
• Continuous improvement of business functions/processes
• Help drive increased performance efficiencies KPI, enhance experience and develop loyalty cum bonanza… Show more Serving as Assistant Manager for Vendor Management Operations with direct ownership of managing.
• Help drive increased performance efficiencies KPI, enhance experience and develop loyalty cum bonanza programs as part of Reward and Recognitions strategies
• Responsible for regular connects with BU counterparts (Senior Leaders, Managers, and Subject Matter Experts) through periodic touch points

Noida Area, India

• Monitoring all customer interactions via different support channels like Voice/Chat/Social forums and sharing related observations/trend with operations on the basis of defined competencies
• Involved in case scrubbing and analyzing all related attributes to ensure adherence to case management procedure and directing actions plans as per need
• Effectively communicating monitoring trends to BU Owners/Stakeholders and cross functional groups around process or behavior… Show more
• Effectively communicating monitoring trends to BU Owners/Stakeholders and cross functional groups around process or behavior improvement
• Active participation in User call listening programs to identify customer needs and expectations which would help in devising strategy and delivering what is required per Business needs
• Involved in identifying fraudulent activities and provide support to track and communicate issue occurrence

Noida Area, India

• Involved in the Analyzing - Researching errors reported by Enterprise users with reference to the supporting technologies like: ColdFusion, Flex, LCDS (LifeCycle Data Services)
• Reproducing user issues using technical code practices related to ColdFusion and having a hands on-experience for application migration, server settings and connector configurations over different Web Servers like.
• Involved in deploying the product on Linux/Solaris… Show more
• Involved in deploying the product on Linux/Solaris working environments as per supported application matrix
• Involved in documenting and posting Tech-Notes, for the supporting technologies for user coherent usage and guidance Show less

Mumbai Area, India

• Involved in the analyzing and fixing bugs reported for the existing sub-application
• Involved in Smoke and Sanity testing around basic business used cases
• Involved in Integration activities alongside of PCR and STR verifications and updating the JIRA tracker for Agile sprints

• Involved in scripting Business logic on the client side in Action Script.
• Implementing service layer methods using Java for the core application handling Mortgage operations in US
• Creation of UI pages and custom components using Flex (Cairngorm Architecture)
• Involved in end to end logic testing for UI experience

Gurgaon, India

• Worked on the key modules of CRM, which includes creation of "Customer Locations", editing or namely updating the same and change effect at db end (Database).
• ”Opportunity”, consisting of Contracts of the Customer, involving the renewal and updates including mailing to the Customers with respect to their contracts
• Key Usage of Java as core technical skill language to develop or modify the above stated logics
• Involved in end to end logic testing for UI experience

Bachelor Of Engineering With Honors, Computer Science, 71%

Activities and Societies: Active participent of Student development program for Hiring and Interview Computer Science engineering student.

Higher Secondary, Pcm, 68%

Activities and Societies: none Non - Medical Science student at GHPS