Serving as the scrum master leading the team in an agile development environment including daily scrum meetings, sprint retrospectives, and planning meetings, managing the task board, backlog list, and sprints (using Jira).Managed program/project communication; created program/project metrics; communicated the program/project status with team members, PMO & project status.Working with system support vendors in the implementation of new functionalities, maintenance of system functionalities, and fault resolution. Managing a portfolio of projects with teams from various departments such as circulation, digital, billing, marketing, and operations.Resolving issues relating to invoicing and relevant activities and developing operations processes by business needs. Developed complex project plans, recognize, and understand problems then bring them to resolution, and interact with customers and partners regularly.

Preparing monthly status reports and presenting formal briefings to department heads.Managed the installation of the complete network infrastructure; including ordering and configuring network circuits, and Cisco routers/switches for IP phone connectivity.Conducted high-level administrative analysis of ongoing projects; as well as budget and revenue forecasting with cost accounting to present to senior managers along with proposals.Used Waterfall methodology to manage project, budget, timeline, and resources.Produced sequence diagrams, and business mappings, performed data analysis for functional requirements documentation Managed the build-out of a new disaster recovery site, including the purchase of the needed hardware and software to support the scope of the project, and successfully managed the timeline and stakeholders’ expectations.Implemented and managed 2D/3D CAD systems and databases in multiple international sites.

Prioritizing, specifying and communicate high-level and detailed product specifications.Product implementation, deployment, and support: coordinating with business and technical stakeholders on the store and e-commerce side in finalizing the requirements, defining the solution, and creating the product backlog.Interacting and coordinating with other team members in the organization for execution and delivery. Collaborated with the business owners and management to understand the project scope and the business needs.Consulted with project teams on the most productive way to set up project files using AutoCAD.Ensure work output, review, and checking of drawings and CAD models including meeting all AQ requirements.

Proposed process improvement strategies to track the requirement changes, status, business expectation, cost, timeline, and other key metrics, which helped provide information to all the teams in a quicker way.Determined the impact of functional requirements through collaboration with cross-functional teams on various aspects of the existing system.Performed Regression testing to make sure that all the bugs have been fixed and the application is running properly using QC and QTP. Performing gap analysis, risks analysis, operational and regulatory risks analysis, and producing reports.Documenting data requirements/field level requirements and maintaining data dictionary. Maintaining requirements/business rules for data warehouse and business intelligence tools. Documenting and managing requirements for bulk import template and import process.Developed UAT plans with test cases for each use case to check if the system runs with expected behavior after enhancements and changes are made.

Proposed process improvement strategies to track the requirement changes, status, business expectation, cost, timeline, and other key metrics, which helped provide information to all the teams in a quicker way.Determined the impact of functional requirements through collaboration with cross-functional teams on various aspects of the existing system.Performed Regression testing to make sure that all the bugs have been fixed and the application is running properly using QC and QTP. Performing gap analysis, risks analysis, operational and regulatory risks analysis, and producing reports.Documenting data requirements/field level requirements and maintaining data dictionary. Maintaining requirements/business rules for data warehouse and business intelligence tools. Documenting and managing requirements for bulk import template and import process.Developed UAT plans with test cases for each use case to check if the system runs with expected behavior after enhancements and changes are made.

Supported all corporate technology used within IT environment including hardware replacement and support for Windows computers.Solved issues assigned with regards to customer call trouble tickets (TT)Provided IT troubleshooting support for software / hardware problems the PC user incurs.Involved in installation and maintenance of new and/or latest upgraded, software for the PC users.Involved in the hardware installation of computers, printers, scanners, etc for the users at different departments.Performed preparation of PC according to the customized use or for new users.Configured email exchange of all clients.Installed licensed anti‐virus updates, software upgrades and patches to various users.Handled the closure of complaint calls from customers requesting IT support.Involved in Y2K patch work and on call duty during Y2K transition phase.

Processed staff material requests including price canvasing, purchase orders, and payments.Prepared quotations for consignment transportation and stevedoring for shipments due at port.Verified airfreight and/or shipping documents for consignments due at port.Provided information to seniors as to the various shipping documents received for clearance and if all documents have been received in order.Performed documentation, faxes, memos, filing, printing, photocopying, e‐mails, couriers, etc. on behalf of the manager and the department.

Supported all corporate technology used within IT environment including hardware replacement and support for Windows computers.Provided IT troubleshooting support for software / hardware problems the PC user incurs.Involved in installation and maintenance of new and/or latest upgraded, software for the PC users.Involved in the hardware installation of computers, printers, scanners, etc for the users.Performed preparation of PC according to the customized use or for new users.Installed licensed anti‐virus updates, software upgrades and patches to various users