Ryan Murphy Email & Phone Number

Parksville, Bc, Ca

Nanaimo, British Columbia, Canada

Nanaimo, British Columbia, Canada

- Have assisted in the operation and success of the parts departments for the Nanaimo and Victoria branches. - Improved the GP% margins of both branches by double digits over the last 24 months, and have maintained that improvement (exceeding company targets, one of best in network), consistently ongoing month to month.- Developed and put in place COVID-19 protocols ahead of time, those of which were used as the basis for the entire company framework across all branches in the network.- Have consistently achieved or exceeded company targets for growth, turn rates, stock order ratios, revenue and GP% margin since taking over as lead in department.- Been awarded company G.R.I.T awards for merit, 4 times in last 2 years. Awarded for behaviour or actions deemed by award panel (after nomination from colleagues), to be deemed well above and beyond the scope of normal work operations.

Parksville, British Columbia, Canada

Sales, parts, service, design builds, customer satisfaction. We do it all.

Vancouver, Canada Area

• Ensured that established best practises are applied and monitored to meet or exceed targeted turn rates and net profit • Supervised and maintained an accurate up-to-date inventory management & control system• Maximized return on investment of parts inventory• Grew the volume of Parts & Accessories sales of each part sales associate• Maintained or exceeded budgeted revenue, expense and turn rate objectives in every consecutive report period• Helped develop advertising & promotional campaigns and events• Provided necessary management reports• Coordinated ongoing cycle counting of inventory in collaboration with Accounting Manager• Helped develop and monitor the yearly budget for the department in collaboration with Senior Management• Accountable for proceeding all warranty returns and quarterly return parts• Accountable for proper ordering/ receipt and storage of parts• Ensured Parts Department personnel are well trained and available when needed• Ensured the needs of the Service Department for parts availability are being met• Reviewed all Parts orders to ensure a fast moving, balanced inventory of parts & accessories• Ensured processes/ procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise are followed.• Ensured employees keep a clean, sage and orderly department• Established departmental work schedule, balancing the workloads of all employees• Established job assignments for all Parts Department employees within their skill level• Helped set policies and procedures for Parts Department• Managed employee performance (evaluate and coach)• Ensured that all P&A targets/ goals within the DHDC Road of Champions are tracked and communicated to the team on an ongoing basis, assisting with their pursuit of exceeding those targets each year• Maintained records of all employee performance reviews including attendance & training.• Provided training for all Parts Department employees.

- Monitor team's performance to ensure consistent adherence to SLA's - Tracking and communicating team stats and metrics to senior leadership- Handling escalated customer issues- Addressing any staff issues or complaints from the team- Regular one-on-ones with team members to relay performance trends- Coaching / performance improvement- Quality reviews (3 / CSS / week)- Team scheduling- Helping to hire new staff- Team-building activities- Implementing workflow changes/improvements to maintain maximum efficiency/effectiveness toward department goals & metrics- Assisting with queue work when requiredContinually maintained or exceeded the following core SLA's:Inbound Email: 95% / 24 hrsInbound Phones: 95% / 60 secondsQuality: 90%Customer Satisfaction: 90%

Vancouver, Canada Area

 Responsible for communicating with high value players, formulating and executing retentionprograms for those VIP players also. Act as Carbon Poker’s online forum moderator on 2+2, as ‘CarbonRyan’ Have become heavily involved in the development of monthly and yearly promotions, offered by CarbonPoker and Aced.com (such as ‘Last Man Standing’ and the VIP Program) Have taken a much more involved role in the Poker Room management. Developing schedules for our ongoing online poker series ‘Poker Maximus’, and reviewing and updating the games being offered at any given time.  Liaising with the executive team and offering suggestions on how to improve our rake structures at certain games (LHE in particular), adjusting games and stakes offered to ensure the health of our online ecology on an ongoing basis. Taking on an increased role in the training and review of support agents down in Costa Rica. Will assist the executive team in developing new QA procedures to increase the quality of agent email correspondence with customers, and to fine tune their email template resources. Looking for the best way to maximize returns from players, while still keeping them happy Took over complete control over the CarbonPoker Facebook and Twitter pages, as well as continuing to be the sole voice of the entire Merge Gaming Network on the worlds largest poker forum (2+2) Ran contests and promotions via Facebook and Twitter to increase page views and interactions by well over 1000% in the first month alone. Provide continued updates and reports on a weekly and monthly basis to the executive team, in order to track and review the success of our strategies, and amened then when necessary

Vancouver, Canada Area -- Dublin, Ireland

 Responsible for communicating with high volume players, VIP’s and Red Pros via email and phone, building personal relationships and dealing with the many high level issues they have Resolve issues that arise when dealing with VIP’s and Pro players personally, escalating to executive team when necessary Responsible for developing and implementing policies and procedures used by Black Card support staff for dealing with Black Card members inquiries Help to plan and execute interaction with players at live events for Black Card VIP players Solely responsible for representing Full Tilt Poker on English speaking public internet forums for online poker players, as ‘FTPSean’ Oversee all CS related forum contacts in languages other than English. All posts are reviewed and amended as necessary before being translated and posted by native language speaking agents Arrange for and deliver personalized rewards to selected Black Card VIP’s within specified budgets. This incorporates everything from online bonuses, to sports and live event tickets Liaise with executive team and report on any issues that need their attention One of only 2 people in the operations department authorized to perform financial transactions of over $20,000 from players accounts One of only 3 staff members offered to continue employment with the company when the Vancouver office was closed in November 2009, from a staff level of almost 300 people On call 24/7 for emergency contact for Red Pro and VIP players who have issues requiring immediate assistance. This extended to all weekends, and vacation time

Vancouver, Canada Area

 Managing up to 30 reports encompassing all aspects of operations, from live deposit assistance over the phone, to escalated CS issues via email, dealing with conflict, disciplining staff, investigating improper activities, performance reviews, and recognition of excellence Liaising with Pocket Kings to overcome issues identified during investigating large scale fraud rings Maintaining the most consistent team performance results of any team across the floor since metrics were introduced Moving up through the company quickly, moved directly from an agent level to that of a Supervisor within 6 months of being hired Mentoring and developing a number of staff who have gone on to being promoted  Developing a high level understanding of all internal tools, and being integral in the development of these new tools Responsible for the QA, Appraisals and salary adjustments a team of 30 agents Liaising with HR to deal with discipline issues, and at times, terminations Ensuring effective application and adherence to internal policies and procedures

Moving from bartender to supervisor within 3 monthsManaging a small team of reports, and was solely responsible for the daily operations including stock control and securityOrganizing internal events such as Christmas and Summer Staff Soirée

Running one of the most famous Pubs in London required an amazing level of attention to detail. The Dove was one of the flagship venues for Fullers BreweryMaintaining a sales budget of between 9-11k/month in a venue than only held approx 100/150 people at capacityMentoring and training many staff to uphold the attention to detail required of such a prestigious establishment

Identifying and investigating an internal fraud operation operated by a member of our gaming staffManaging up to 30 staff including bartenders, bussers, gaming and security on busiest nightHandling large volumes of cash stemming from our gaming operation (30 slot machines)

Identifying and investigating a group of patrons using our gaming machines to launder moneyManaging a venue that held well over 2000 people at capacity in conjunction with 2 other peersIncorporating a multi purpose conference centre / function facility, being exposed to a large amount of event planning and conference hosting

Hospitality Management, Hospitality Administration/Management

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