Spuritha Mokshagundam Email & Phone Number

City Of London, England, United Kingdom

London Area, United Kingdom

London, England, United Kingdom

Managed the migration from Debt Manager 6-9, Nucleus, Recoveries, and Lex by working with diverse stakeholders across these projects simultaneously and provided crucial advice on transitioning from existing processes (As-is) to the desired future state (To-be). Ensured the BAU requests on various projects met DOR.- Defining requirements that will be used by engineers to develop solutions and closely collaborating with subject matter experts to transform requirements into detailed specification documents, streamlining the process and achieving a cycle time of zero.- Playing a crucial role in Customer Communications Management technology, and product development assisting the Product Owner and the broader team in building, understanding, measuring, and orchestrating technology-focused customer and colleague journeys and experiences- Enabling the Customer Communications strategy for the group with a ‘mobile-first’ mindset, championing further digitization of letters, statements, and messages through the adoption of innovative, best-of-breed technologies- Understanding end-to-end journey- Integrating insights and knowledge from data, processes and systems which are relevant to the customer journey and lead to creating the process maps (Visio).- Optimising and evaluating the effectiveness of parts of the journey both from a customer and business perspective.- Coordinating cross-functional alignment across various change requests/projects.- The main focal point liaising with stakeholders across various projects simultaneously with different objectives to ensure effective project management.

Bangalore

Developed/Modified and implemented new features based on Customer requirements on top of Business Process Services like Unified Typing For customer attributes, Row Grouping, Dynamic Columns for Autonomy Search, Automation IDs for Selenium Tool, and Toolbars Enhancement.- Interacted with DS Counterpart to ensure all data mappings and business requirements were accurately defined and documented and provided solutions to customer requirements.- Involved in creating user stories, use cases and acceptance criteria.- Gathered and prioritised product and client requirements and translated them into test plans and test cases.- Created detailed process flows and visual diagrams to assist in understanding technical processes.- Acted as a bridge between architects and business clients, involved in various phases of the software development life cycle (SDLC) of the application like requirement gatherings, design, analysis, code development and deployment in agile methodology.- Served as a single point of contact for the technical design team to resolve any issues or concerns related to business requirements and also developed and conducted training for the internal team.

Hyderabad, Telangana, India

- Involved in Analysis, Design, Coding and software requirements and design, development, and delivery of the application and built CMU components for CCSG and OSBN applications.- Performed Functional and GUI testing for CCSG and OSBN web pages assisted the test team in developing test plans and acted as SPOC for closing the NCs/observations for several projects under OSBN.- Created POC's demonstrating the functionality of most of the classes constituting the framework Analysis of requirements.

Bachelor Of Technology - Btech, Eee

University Rank Holder|Distinction-85.1%

Education record

A Levels Equivalent: Maths, Physics, Chemistry - 96.3%, GCSE Equivalent - 87.7%