I am an innovation expert who helps many For. 500 companies with their training needs. I have been implementing LMS systems as well as maintenance of the sites.

Responsible for designing, developing, and delivering company wide learning solutions, using company design standards, methodologies and tools, facilitate communication and develop material to support productivity goals and focus on efficiency, effectiveness, compliance and customer service and help deliver the training content as needed and working cross-functionally to ensure quality standards are consistently upheldCreate engaging learning activities and compelling course content Work with subject matter experts to identify target audience’s training needsSet instructional end goals and create content that matches themVisualize instructional graphics, the user interface and the finished productAnalyze and apply trends and best practices in learning technologies and instructional design Provide exercises and activities that enhance the learning processCreate supporting material/media (audio, video, simulations, role plays, games etc)Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the courseMaintain project documentation and course foldersAdobe Storyline, Ispring Suite, Engagedly LMS, Talent LMS

My position is to provide a focal point for the Sales training and development needs of the region in a manner consistent.Train Current agents on the phones with new/current updates and changes to policies. Exhibits a commitment to Continuous Learning. This includes, pursuing development activities and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills; seeking feedback from others and maintaining focus to continue the learning cycle. Acts as a Subject Matter Expert (SME) to assist the Curriculum Development team with revisions to existing course-ware. This will ensure that market business strategies, desired competencies, changes in job realities and professional development needs of client group are reflected in the training content.Supervises employees during training. This includes, role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs.Accomplishments:I have trained Tech Ops, Dispatch, IBS, Retention, Customer Care, and Vendors during my time as a Trainer. I have trained 11 Supervisors and 2 Managers that are currently in their roles as a New Hires. I also have played a big role in fixing many CSG errors in CC and VN call centers on a daily basis. I have also promoted many new hires to become a Mentor with the new program that just started this year.

Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other performance standards. Sell and upgrade cable services in accordance with company requirements and customer needs. Save customers from disconnecting services whenever possible. Provide information regarding products, services, billing, repair, collections and other types of inquiries. Acts as a liaison between customers and other departments in the company. Resolve problems by using available information, good judgment and decision-making skills; the ultimate goal being customer satisfaction. Provide support to teams by participating in administrative duties, team meetings, problem solving and decision-making. Have been involved with training new hires.Accomplishments:When I was a Mentor, I would take HD Tech calls to resolve the customer’s issues with their TV and connections. I also was sent to Argentina to help launch a new call center. During that time I was named Employee of the Year. During my time as a Mentor, I helped create many job aids during our transition when we bought a Tel-Communication Company, I was sent to Colorado Springs to help train the agents to start taking calls. I trained about 75 agents