Susan Quakkelaar Email & Phone Number

Minneapolis, MN, US

Directing the Persistence and Consumption capabilities within Enterprise Clinical Data at Optum.

Eden Prairie, MN

I'm working with an amazing team to improve the quality of clinical data at Optum in order to close gaps in coverage and create more healthcare efficiencies for UnitedHealthcare members.My focus is to understand and advocate for end users, determine the product roadmap, and ultimately achieve strategic outcomes.

Greater Minneapolis-St. Paul Area

As Product Owner, I led an agile team through the construction of a new digital acquisition application while readying the organization to sunset and transition the existing application.The application served all external customers interested in opening a bankingaccount in the online channel and my role required heavy collaboration with Legal, Risk and.

Curriculum design, class lecturing, speaker coordination, grading and student mentoring.

Greater Minneapolis-St. Paul Area

Directed an integrated digital team (Developers, QA Analyst and ScrumMaster) and collaborated with internal product owners to create and deliver on the strategic company vision.Led the team and the UX design for the TPT.org redesign, resulting in 30% increase in online donations, 20% mobile/tablet traffic increase, and video view increase of 20,000 per.

Greater Minneapolis-St. Paul Area

Within a two year period, transformed a small digital team with undeveloped processes and few project successes into a skilled team which uses an Agile development process and consistently meets business objectives. Introduced distinct processes, implemented critical tools, and hired and mentored staff to construct a productive and efficient team framework.

Greater Minneapolis-St. Paul Area

Led the Sparticl website development project from naming through user experience, design, development, launch and post-launch feature enhancements.Managed external vendors to complete project work.

Worked with clients to establish goals, define audience, organize and plan content, and implement social media campaigns.Worked with clients to break down project work, design processes, and set realistic schedules for digital projects.Created functional prototypes and wireframes for clients to help define their digital information architecture.Actively.

Richfield, MN

- Led all online projects for the media network team, including media kit site updates, BestBuyOn.com updates, and ongoing content maintenance.- Led analytics efforts for the media network business team, helping them to prove the business case for each advertising partner.- Consulted on process mapping and improvement.

- Led teams of technical architects, business analysts, designers, developers, and QA to design and develop CRM solutions, Social CRM sites and Cloud Applications for clients.

- Led all strategic planning and execution (interactive strategic plan 2009/10, online advertising, digital reputation management, information architecture, social marketing, etc.)- Designed and implemented all interactive processes (project initiation, review and approval processes, resource management, project documentation, etc.).

- Led teams of instructional designers, writers, developers, and QA to design and produce eLearning courses for the following clients: Fidelity, Cargill, University of Minnesota.- Implemented a tool to facilitate resource management by designing the tool, providing training for all Project Managers to use the tool, and implementing a weekly process for.

- Led a team (information architect, writer, designer, production artist, developer, QA and associate pm) to create a Spanish version of the Evercare website for United Health Group. Additional work included updates to the English version of the Evercare website.- Improved forecast and revenue tracking documentation by meeting with all users to understand.

- As the first account director / project manager for the company, implemented many client relationship and project management processes (resource management, weekly statuses, billing improvement, project documentation).- As the sole project manager for the company, led all projects from inception through completion.- Projects included game design for.

- Began agency career as an intern, hired at graduation as a Project Coordinator, and promoted to Project Manager quickly to lead top agency interactive account- Porsche Cars North America. Responsible for $1.2 million yearly budget and completion of all interactive projects for Porsche (microsites, promotional CD/DVD’s, widgets, email campaign, online.