I am a results-driven Managing Director with a proven track record in leading dynamic teams and driving business growth. With a background in Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) environments, I specialize in developing innovative solutions that empower businesses to thrive in the digital landscape. My strategic vision, coupled with a deep understanding of technology and cybersecurity, enables me to guide organizations towards operational excellence and sustainable success.Key Skills:Strategic Planning & ExecutionTeam Leadership & DevelopmentMSP & MSSP OperationsCybersecurity & IT Risk ManagementBusiness Development & Client RelationsFinancial Management & BudgetingProcess Optimization & Efficiency

- Looking after all our SME and Cooperate Business Clients In Western Australia. - Engaging New Clients and Building our business portfolio.- Marketing and promotion of the business.- Managing our Business Vendors and Partnerships ( Sophos, Acronis, Microsoft etc)

MANAGED SECURITY SERVICE PROVIDER (MSSP)At Squaretech Perth, we specialize in providing top-notch cybersecuritysolutions to all type businesses. Our goal is to provide our clients withpeace of mind, knowing that their sensitive information and operationsare secure. Our team of experts stays up to date on the latest threats andtechnologies to ensure that your company is protected from cyberattacks.IT AND MANAGED SERVICESOUR BUSINESS IS A ONE-STOP-SHOP FOR ALL YOUR IT NEEDS. WE OFFER A WIDE RANGE OF SERVICES.OUR SERVICES- CYBER SECURITY MANAGED SERVICE PROVIDER- IT MANAGED SERVICES- IT SUPPORT SERVICES- IT CONSULTING SERVICES- COMPUTER REPAIRS- COMPUTER SALES- VOIP SERVICES- CLOUD SERVICES

Managed Service Provider

As a systems/server administrators I maintain the computer networking system of South 32 office environment by tracking server activity, performing upgrades of software, maintaining computer hardware, addressing questions about technical problems, and improving efficiency by evaluating system network functions. I also assisted the project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions.As part of the post migration Support Engineer team and project team we focused on smoothing the transition of South 32 from the BHP de-merger and of projects from development to production by performing operations activities within the project life-cycle.Most work is completed during regular business hours. Occasionally, with new system upgrades or server fixes, work must be completed during odd hours of the night or on weekends. This is when traffic to the office activity will be at its lowest and thus have less of an impact on business.Other tasks include:> Troubleshooting issues regarding product problems> Researching technical issues> Managing and processing client Incidents> Walking customers through solutions> Reviewing product change requests> Learning about product updates and new technologiesTechnologies - SAP- Citrix- SCCM- Office 365- Cisco (Cisco Unified Call Manager)- Sharepoint- Windows Servers 2012/2008- Virtual Desktop Environment (VDI)

My responsibilities as a System Engineer included :- Manage and monitor all installed systems and infrastructure- Install, configure, test and maintain operating systems, application software and system management tools- Proactively ensure the highest levels of systems and infrastructure availability- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes- Maintain security, backup, and redundancy strategies- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks- Participate in the design of information and operational support systems- Provide 2nd and 3rd level support- Liaise with vendors and other IT personnel for problem resolution

As a Desktop Engineer my role as to provide a single point of contact for end users to receive support and maintenance within Curtin desktop computing environment. This Includes :- Installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance. - Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.Other responsibilities:- Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.- Conduct research on desktop products in support of PC procurement and development efforts. - -- Evaluate and recommend products for purchase.- Write technical specifications for purchase of PCs, desktop hardware and related products.- Documentation of processes and procedures.