Tom Maxwell's Location
San Mateo, California, United States, United States
Tom Maxwell's Contact Details
Tom Maxwell work email
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Tom Maxwell personal email
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Tom Maxwell phone numbers
About Tom Maxwell
Specialties: IT Management, IT Operations, Hosting and Managed Services, Virtualization and Cloud Computing, Server and Storage Architecture, Online Games Infrastructure, Applications Development and Infrastructure
Tom Maxwell Work Experience Details
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Customer Success ManagerRecvueSan Mateo, Ca, Us -
Principal Customer Success ManagerZuora May 2018 - PresentRedwood City, California, UsZuora creates cloud-based software on a subscription basis that enables any company in any industry to successfully launch, manage, and transform into a subscription business. -
Customer Success ManagerTeridion Jun 2017 - Oct 2017Raanana, IlDesigned and implemented processes and procedures for the complete customer lifecycle from POCs, initial sale, service provisioning and deployment, onboarding, production go-live, add-on business and renewals.Managed all POC and post-sales customer activities for global accounts.Established communications process for customers and NOC.Provided oversight of technical support for NA support hours.Worked closely with product management and marketing to develop customer-facing product communications .Developed case studies with outside partners. -
Principal Customer Success ManagerSciencelogic Apr 2016 - Apr 2017Reston, Virginia, UsServed as the key customer advocate and single point of contact for 40+ strategic enterprise and service provider accounts for the ScienceLogic EM7 hybrid-cloud infrastructure management platform.Managed all post-sales activities for North America West accounts.Managed complete customer lifecycle through initial sale, services scoping and deployment, training and education, support, product upgrade planning, product roadmaps, product adoption, and renewals. -
Senior Principal Customer Success ManagerCa Technologies Apr 2011 - Apr 2016San Jose, California, UsServed as trusted advisor and single point of contact for 40+ strategic enterprise and service provider accounts focusing on on-premise and SaaS customers.Managed all post-sales activities for strategic enterprise accounts.Managed complete customer lifecycle through initial sale, services scoping and deployment, onboarding, training and education, support, product upgrade planning and roadmaps, product adoption, and renewals.Served as the ‘voice of the customer’ to cross-functional teams, including sales, support, product management, hosting / operations and software engineering to ensure alignment with company resources and customer business objectives.Developed Customer Success Plans to address critical issues and mitigate risk.Pilot and operationalize programs to measure overall customer health, including NPS surveys and GainSight for increased customer intelligence and visibility.Developed and delivered Customer Success training programs and mentored Customer Success Managers.Retained customers and identified expansion opportunities to increase product adoption. -
Solutions EngineerCrisp Sep 2010 - Apr 2011Leeds, England, GbPresented both high-level overviews and technical deep-dives of the Crisp platform to all levels of customer organizationsManaged key accounts for North America territory clients.Provided product configuration and customization, SDK support, and troubleshooting and diagnostic assistance for North America-based clients.Developed customer on-boarding process, establishing a solid project management foundation for new customers. -
Sales EngineerGni Jul 2008 - Jan 2010San Jose, California, UsProvided technical expertise and guidance to the sales force in online applications infrastructure and delivery.Architected dedicated and virtualized solutions employing IBM Bladecenter Servers and IBM SAN storage.Designed and implemented technical infrastructures for SaaS, social networking and games industry clients.Drove and managed the technical evaluation stage of the sales process.Helped close $10,000,000+ in new contracted revenue in 12 months. -
It ManagerMath Solutions Professional Development Apr 2004 - Jun 2008Established and directed IT strategy.Planned and managed IT budget including financial forecasting and accountability.Managed all systems, networking and communications resources for 200+ employee company in an environment comprised of Windows, Linux and MacOSX servers and workstations.Purchased all server, networking, communications and office equipment. Managed all IT vendor relationships.Hired, trained, and supervised IT Staff. Supervised outside development teams for project work.
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DeveloperPhasesoft Corporation 2000 - 2003Acquired key accounts through business networking, technical evangelism, blogging and channel marketing.Designed, developed and implemented custom software and business process automation applications for diverse clients, using MS SQL Server, MySQL, Java J2EE, C#.NET, HTML, Javascript and CSS.Oversaw finance and operations.
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Operations ManagerRcn Corporation 1997 - 2000Princeton, Nj, UsManaged the technical support and customer service call center for a rapidly growing 24x7 ISP business.Dramatically improved consistency of quality service, and time to respond and resolve support calls.Worked with engineering teams to create fully-automated systems for CRM, account creation, implementation, and support ticketing.Increased departmental headcount from 3 to 25, and transitioned the technical support department to a 24x7 operation.
Tom Maxwell Skills
Cloud Computing
Enterprise Software
Saas
Virtualization
It Management
Managed Services
Data Center
Management
Solution Selling
It Operations
Security
Networking
Start Ups
Software Development
Salesforce.com
Integration
Itil
Product Management
Strategic Partnerships
Systems Management
Pre Sales
Lead Generation
Vendor Management
Crm
Leadership
Databases
It Service Management
Storage
Partner Management
Software Industry
Sales Process
Enterprise Architecture
Solution Architecture
Go To Market Strategy
Business Intelligence
Consulting
Program Management
Customer Success
Sales Enablement
It Strategy
Project Management
Sales
Account Management
Customer Service
Customer Retention
Customer Experience
Software Implementation
Business Development
Marketing
Microsoft Office
Tcp/ip
Linux
Tom Maxwell Education Details
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University Of California, BerkeleyLegal Studies -
De Anza CollegeLiberal Arts
Frequently Asked Questions about Tom Maxwell
What company does Tom Maxwell work for?
Tom Maxwell works for Recvue
What is Tom Maxwell's role at the current company?
Tom Maxwell's current role is Customer Success Manager.
What is Tom Maxwell's email address?
Tom Maxwell's email address is tm****@****lch.net
What is Tom Maxwell's direct phone number?
Tom Maxwell's direct phone number is +170335*****
What schools did Tom Maxwell attend?
Tom Maxwell attended University Of California, Berkeley, De Anza College.
What skills is Tom Maxwell known for?
Tom Maxwell has skills like Cloud Computing, Enterprise Software, Saas, Virtualization, It Management, Managed Services, Data Center, Management, Solution Selling, It Operations, Security, Networking.
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