Roberta Squire Email & Phone Number

Cleveland/Akron, Ohio Area

Provide Tier 1 support with Video, Internet and Home Telephone service. Not limited to assist with general billing, and or sales support. Handle the Daily Customer Satisfaction survey spreadsheet results to Management for further coaching to my peers. Also assist with order entry error including upgrade and downgrade of service.

Generated an average of 35 calls per hour, incoming and outgoing to customers who are delinquent on their accounts, took incoming payments and restored service when appropriate. Upgraded service to customers by selling additional products. Posted incoming payments and provided daily bank deposit slip. Applied adjustments to existing accounts and worked.

Supported two Managers and Vice President of the Business Operations department. Prepared timesheets, vacation requests and/or other related requests for >30 employees. Arranged team meetings, department meetings and one-on-ones. Maintained all communication with outside branches on the launch of a new software upgrade. Prepared time studies to better.

Maintained monthly spreadsheet on equipment, office supplies and other related items. Purchased daily needs of the operations to maintain all departments' needs and requirements. Handled daily bank reconciles. Prepared daily results of returned payments from customers.; Support Service Coordinator, continuedCreated and implemented a first time ever.

Purchased all office and warehouse supplies. Acted as Quality Assistant and Human Resources Administrative Assistant. Accounts Payable/Receivable. Prepared documentation for shipments to corporate office in Canada. Supported education by working for Tony Pinzone at the West Side Market

EDI and Internal Auditor. Acted as liaison between Northcoast and client companies. Processed daily billing, prepared sales quotes and followed up. Accounts Payable and Receivable. Prepared NAFTA Shipping Documents.