Sandra Romero Email and Phone Number
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An accomplished professional with 11+ years of experience in various customer support roles, account management, product implementation, online webinar management, translation services (written and verbal for English & Spanish), and social media management. Qualifications:Strong interpersonal skills with a keen ability to communicate clearly and produce results in demanding situations; Ability to work in a fast-paced and multi-functional team environment; Professional demeanor and positive attitude; Team player; Strong abilities in written, verbal, and electronic communications both in English & Spanish; Attention to detail, quality, prioritizing tasks, and meeting deadlines.
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National Account Manager For Rosetta Stone K-12 EducationIxl Learning Jul 2021 - PresentSan Mateo (San Francisco Bay Area), Ca, Us
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Customer Success Advocate I K-12 EducationRosetta Stone Jan 2019 - Aug 2021Arlington, Virginia, Us -
Implementation Team LeadRosetta Stone Nov 2016 - Dec 2018Arlington, Virginia, Us
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Implementation SpecialistRosetta Stone Apr 2013 - Oct 2016Arlington, Virginia, Uso Responsible for implementing and supporting client accounts of $5,000 to $25,000 in annual revenue.o Provide both English (US) and Spanish (Latin America) support. o Work hand in hand with the Enterprise & Education Sales Team to understand the client’s value proposition and goals for their language program. Also, work hand in hand with other Enterprise & Education teams, such as Technical Support, Client Managers and Client Services on a daily basis.o Schedule and organize a series of implementation sessions (through phone and WebEx) with client administrators to provide product training, best practices for their language program, and a walk-through of the functions and use of the administrative tool that they will be using to manage their users.o Accountable for a successful language program launch with a goal of reaching 90% registration within the first 30 days post-launch. o Remain as main point of contact for account assignments throughout the life cycle of their language program subscription. o Maintain an upbeat, enthusiastic attitude to inspire our clients and achieve high client satisfaction ratings. o Develop new creative ways to engage and educate administrators to help achieve success for each account assignment based on their organizational goals.
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Engagement Services AssociateRosetta Stone Sep 2010 - Mar 2013Arlington, Virginia, Uso During my time in this role, I worked with our Enterprise & Education clients (employees and students using the program through their organization) by proactively communicating with them via phone, e-mail, webcasts, and social media channels and also addressed inbound requests to ensure that our learners stayed motivated and successful throughout their language learning journey.o Provided both English (US) and Spanish (Latin America) support. o Maintained an upbeat, positive and enthusiastic attitude with our learners.o Prepared, scheduled and conducted frequent webcasts for our US and Latin America learners to provide a walk-through of their language program, best practices and additional resources that they can use in conjunction with their language program.o Communicated effectively with our learners and executed strategies that efficiently engaged and motivated each individual. o Measured the success of our team’s efforts through monitoring learner metrics, usage milestones and customer satisfaction ratings.o Refined processes and procedures based on testing and learning from new ideas.o Frequently worked on creating new and/or translating knowledge base articles in Spanish. Also responsible for translating other documents and communications used with our learners on a frequent basis.
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Customer Care RepresentativeRosetta Stone Aug 2008 - Aug 2010Arlington, Virginia, Uso During the course of my two years as a Customer Care Representative, I have worked in an inbound, fast paced call center environment. o Provided both English and Spanish support to our Consumer clients.o Developed full understanding of Rosetta Stone’s policies to quickly act on them to make fast, consistent decisions with all customer inquiries.o Demonstrated excellent written, verbal, telephone communication and computer skills.o Multi-tasked by using different programs, displayed good organization skills and collaborated with internal teams, such as Product Support, Sales and Accounting daily, in order to provide world-class service to every customer.o Made decisions on a daily basis regarding client requests and problem resolutions in accordance with my training and company policies. Effectively communicated the decisions and options available to the customer. o Provided analysis, diagnosis, and troubleshooting for customer inquiries via phone, e-mail and chat. Assumed full ownership of the inquiry made until the issue was fully resolved for the customer. o Diffused potentially volatile situations by communicating using the Rosetta Stone personality that is friendly, approachable, professional and trustworthy!
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Small Business OwnerChacuiloca Antojos May 2015 - May 2016o Specializing in preparing popular Botanas Mexicanas (Mexican Snacks).o Seasonal Food Truck business Facebook - www.facebook.com/chacuilocaantojosInstagram - @chacuiloca_antojos #chacuilocaantojosUN POCO DE TODO LOKO™
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Credit Card Collections AgentCompucredit Jan 2005 - Jun 2008Atlanta, Ga, Uso During the course of my years at this company, I have worked in both an inbound and outbound, very fast paced call center environment involving consistent high call volumes (due to taking calls on an automated dialer system). o Provided both English and Spanish support to our Consumer clients.o Displayed good organization skills daily.o Gained experience in working all levels of delinquency. I have worked with customers ranging anywhere from 30 days to 6 months past due (pre- charge off stage).o Exhibited very good communication and listening skills while on task with customers over the phone. Always took advantage of the tools and resources we had available to offer to the customer. Always willing to help answer questions and offer input/options for the customer in accordance with my training and company policies.o Handled myself very well under pressure as well as professionally in dealing with irate customers (potential escalations) while still providing a high level of consistent customer service.o Received several service awards and recognition's as well as an honorable mention for outstanding call of the month. Monetary bonuses were disbursed occasionally (monthly) according to overall team scores and individual performance analysis, I partook in many of these bonuses. o Obtained course completion certificates for Privacy and Data Security as well as the Fair Debt Collection Practices Act (FDCPA) 2005, 2006, 2007 & 2008.
Sandra Romero Skills
Sandra Romero Education Details
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Wilkes Community CollegeElementary Education -
Coldwell Banker Triad, Realtors - Triad Real Estate SchoolBroker Pre-Licensing Course
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Wilkes Central High SchoolCollege Prep
Frequently Asked Questions about Sandra Romero
What company does Sandra Romero work for?
Sandra Romero works for Ixl Learning
What is Sandra Romero's role at the current company?
Sandra Romero's current role is A language learning enthusiast inspiring learning every day!.
What is Sandra Romero's email address?
Sandra Romero's email address is sq****@****one.com
What is Sandra Romero's direct phone number?
Sandra Romero's direct phone number is (703) 387*****
What schools did Sandra Romero attend?
Sandra Romero attended Wilkes Community College, Coldwell Banker Triad, Realtors - Triad Real Estate School, Wilkes Central High School.
What are some of Sandra Romero's interests?
Sandra Romero has interest in Social Services, Children, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Arts And Culture.
What skills is Sandra Romero known for?
Sandra Romero has skills like Salesforce.com, Training, Customer Service, Spanish, Account Management, Customer Satisfaction, Call Centers, Webex, Crm, Microsoft Office, Sales, Social Media.
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