Mario Najera

Mario Najera Email and Phone Number

IT Infrastructure and Digital Security Manager. | LATAM @ Emergent Cold LatAm
Guadalajara, Jal., MX
Mario Najera's Location
Guadalajara, Jalisco, Mexico, Mexico
About Mario Najera

As an experienced 𝗜𝗧 𝗗𝗜𝗥𝗘𝗖𝗧𝗢𝗥 at mega sites I excel in streamlining IT operations to boost sales, cut costs (budgeting, Opex, Capex), Using technology to innovate, evolve and enhance customer experience & relations (NPS). My proficiency in aligning technology with business goals drives revenue growth, while my focus on cost reduction and customer experience ensures efficient operations (KPI, OKR). Additionally, I optimize IT infrastructure to guarantee high availability(HA,SLA), cybersecurity policies (ISO27000,SOX) and constant Innovation , enabling seamless business operations that resonate with customers and drive success. ⁣ ⁣W𝗛𝗔𝗧 𝗖𝗔𝗡 𝗜 𝗗𝗢 𝗙𝗢𝗥 𝗬𝗢𝗨?⁣• Do you have an increase in complaints due to communication, operations or security problems?⁣• IT Strategic Planning⁣• Are the projects not carried out in the defined times?⁣• Are the projects more expensive than expected?⁣• Is there no proper monitoring of the execution of Processes?⁣• Is there a CyberSecurity problem to attend proactivaly?⁣• Do you want to increase leveraged sales in IT?⁣⁣⁣⁣𝗛𝗢W 𝗗𝗢 𝗜 𝗗𝗢 𝗜𝗧?⁣ through risk analysis and problem solving ⁣⁣⁣W𝗛𝗔T 𝗥𝗘𝗦𝗨𝗟𝗧𝗦 𝗖𝗔𝗡 𝗬𝗢𝗨 𝗘𝗫𝗣𝗘𝗖𝗧 𝗙𝗥𝗢𝗠 𝗠𝗘?⁣⁣• Increased productivity of IT teams⁣• Optimize the use and execution of the IT budget⁣• IT Strategic Planning⁣• Ensuring IT Infrastructure is compliant and secure • REDUCE Cybersecurity issues and Operations Incidents⁣• Implementation, Management and Control of IT Governance and KPI's⁣• Successful Change Management in the organization⁣• Increase quality and perception of IT services⁣• Incident volume reduction⁣• Profitability and IT project management⁣• Reduction of the volume of tickets and average attention times⁣• Guarantee the efficiency, automation and improvement of business processes (Continuous improvement)⁣• Effective negotiation with suppliers, Partners and consultancies, internal and/or external customers⁣⁣⁣W𝗛𝗬 𝗔𝗠 𝗜 𝗬𝗢𝗨𝗥 𝗕𝗘𝗦𝗧 𝗖𝗛𝗢𝗜𝗖𝗘?⁣ I am sure that my background and experience will be of great contribution to meet your goals and make your company more productive, competitive and profitable.⁣⁣𝗟𝗘𝗧'𝗦 𝗧𝗔𝗟𝗞 𝗜 W𝗢𝗨𝗟𝗗 𝗟𝗜𝗞𝗘 𝗧𝗢 𝗛𝗘𝗟𝗣 𝗬𝗢𝗨 𝗔𝗖𝗛𝗜𝗘𝗩𝗘 𝗬𝗢𝗨𝗥 𝗚𝗢𝗔𝗟𝗦⁣mnajera2010@gmail.com | +52.33.3494.1802⁣⁣

Mario Najera's Current Company Details
Emergent Cold LatAm

Emergent Cold Latam

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IT Infrastructure and Digital Security Manager. | LATAM
Guadalajara, Jal., MX
Mario Najera Work Experience Details
  • Emergent Cold Latam
    It Infrastructure And Digital Security Manager. | Latam
    Emergent Cold Latam
    Guadalajara, Jal., Mx
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  • Emergent Cold Latam
    It Infrastructure And Digital Security Manager. | Latam
    Emergent Cold Latam Dec 2023 - Present
    Mexico
    IT Infrastructure and Digital Security Manager | LATAMDevelop and implement the overall IT strategy and roadmap for the organizationManage and oversee all aspects of the IT department, including infrastructure, systems, and applicationsLead a team of IT professionals, providing guidance, mentoring, and performance managementEnsure the security and integrity of the organization's data and information systemsCollaborate with other departments to identify and address technology needs and opportunitiesReview asset tracking procedure and provide recommendations for improvementManage vendor relationships and negotiate contracts for hardware, software, Licencing and servicesUpdate and maintain IT policies, procedures, and standards to ensure compliance and efficiencyStay current with industry trends and advancements in technology to drive innovation within the organizationImprove IT systems adoption at the operations sitesEnsure entire company aligned with the cibersecurity process and risk management Knowledge/Skills/Abilities:Proven experience in budgeting, strategic planning and project managementExcellent leadership and management skills with the ability to motivate and inspire a teamStrong problem-solving skills with the ability to think strategically and analyticallyExcellent communication skills with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
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  • Independent Consult
    Business Process Management Consultant
    Independent Consult 2007 - Present
    Cisco Certified Network Associate
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  • Ab Inbev
    Regional Demand & Delivery Manager
    Ab Inbev Jul 2021 - Dec 2023
    Regional Demand & Delivery Cybersecurity Manager
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  • Unified México
    Information Technology Relationship Manager
    Unified México Aug 2020 - Jun 2021
    Guadalajara, Jalisco, Mexico
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  • Jabil
    It Manager - Infrastructure Americas
    Jabil Feb 2018 - Aug 2020
    Regional IT Manger for Latin America Jabil Sites located in Mexico, Brasil & some US Sites.• Work with Site IT Managers.• Manage, & Train Site IT TEams.• Work with the sites to assure KPIs are being met• Ensure corporate projects are being executed properly at the sites.• Processes Standardization among all Americas Sites.• Point of escalation for any site IT issues (BT, Jabil customers) • Corporate Projects Management and coordination with Sites.• Work together with other corporate teams (GCIA, GNO, GFSO, GSO)• Healthcheck infrastructure for SAN Jose, Guadalajaras Sites. Some projecs I've supported in this role are:• Infrastructure Health check - Remediation activities for Guadalajara Sites (GDL & GTP).• EMS Guadalajara (GDL>P) IT Assessment. • Windows 10 Migration• Windows 2k8 Non-R2 & R2 server removal• SCOM deployment as Server's monitor system for entire Americas region. • SCCM - Endpoints PAtching• CMDB starting to use as inventory repository for Assets and Sofware. • Telecom refresh for Mexico Sites.• Cisco 6500 - Eth modulues replacement (OTC Savings USD$480K) • Sites Security and Vulnerabilities remediation for GDL.• Support Ericsson as customer to remediate infra vulnerabilities on their network. • WiFi site survey & Vulnerability remediation for GDL.
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  • Flex
    Telecomm Manager
    Flex Mar 2016 - Jan 2018
    Guadalajara Area, Mexico
    • Oversee the design, implementation and support of existing and new Telecom/Networks technologie for GDL. • Manage the day-to-day operations of the IT Telecom group including downtime,reporting service levels, defining and tracking IT operational metrics and provide status to management.• Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics . SLA improvement.• Maintains overall security of the Company's network, systems, and data.• Ensures high availability of critical business systems hosted by the Company.• Develop and manage relationships with vendors in support of staff augmentation and systems support.• Manage overall capacity utilization of Telecom/hardware environment ensuring it is optimized to meet business requirements.• Develop and maintain overall backup and recovery strategy (Disaster Recovery & Business Continuity).• Establish and implement 'best-practice' standards as well as departmental policies and procedures.• Predictive Data analytics and innovation.• Dedicated leadership for key technologies, including network design and infrastructure, LAN, WLAN, routing, Internet, VPN, VoIP, TDM and IP PBX, Unified Messaging, Mobile Telephony, Data Centers.• Keep Telecom Operation Up and working 24x7.• Improve the process for request new cabling services in GDL.• Telecom Rooms Renovation for entire Site and keep organiced and clean (65 MDFs/IDFS). • IP Telephony deployment (Callmanager Cisco) to Flex North,and South. • Manage staff members in their daily activities as well as supporting business projects. (Nike, Cisco, Huawei, Nokia,Ciena, Honeywell.)• Participate on the Telecom refresh for Flex-GDL• Strong focus on providing best customer experience.
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  • Carestream
    It Network Operations - Latin America Region
    Carestream Jan 2013 - Mar 2016
    • IT Relation Ship management - POC between the LATAM Direction and IT Global. • Responsible for IT planning, annual budget, systems development, infrastructure upgrading, information security management, data administration, and operation management. Responsible for providing support for all business areas.• Management of Applications and Infrastructure team guaranteeing the service level agreement.• Evaluation IT network monitoring tools to measure the network operation for LATAM.• Implement the guidelines for Information Security .• Responsible for defining policies, procedures and projects for Infrastructure and Applications.• Responsible for negotiating and administrate contracts with diverse suppliers (Systems, Telecom, Infrastructure).• Responsible for defining, communicating, implementing, measuring (PKIS) and reporting on IT Operational Excellence and Service relating to: Help Desk, Network, Telephone, Mobile, Telecom, Data Center, Business Applications, Web Percents, Data and IT Security. • Successfully implemented Tools for IT-services to improve customer satisfaction based on best practices (ITIL) and Project Management.
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  • Carestream Health
    It Telecom Leader - Latam
    Carestream Health Jan 2010 - Dec 2012
    -Telecom coordinator for Carestream in Latinoamerica.-Lead and improve regional Telecom infrastructure in LATAM.-IT Point of Contact for Sales & services in LATAM. -Consulter (link between customers and CSH-HCIS team)-VoIP, Cisco Telecom infrastructure & Americas callcenter services.
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  • Carestream Health
    It Lar -Senior Telecom Engineer
    Carestream Health May 2007 - Dec 2009
    Telecom representative in Latin America.Responsible resolving complex network issues, potential intrusion, and to ensure availability.Network team Leader, providing guidance and mentoring.- Responsible for all the IT projects necessaries to start the new Company unit in LATAM. Some of the projects were: • Telecom solution selection and Implementation; Full Cisco network for Voice & Data. • Datacenter construction; • Cabling Project; • Telecom Project; • Infrastructure Outsourcing (Suppliers Selection, Contract Analysis, Server Architecture Definition, SLA definitions);- Analyzes and monitors network traffic; documenting trends and capacity.- Manages vendor support, communicating HealthPartners'​ needs and expectations and working with other IS&T groups to ensure effective and efficient networks. needs and expansion.- Coordinates and partners with other IT groups: Security, Servers & apps groups.- Develops, installs, configures, & maintains LAN; reviewing and maintaining the overall LAN and WAN architecture.- Implements VPN connections, ensuring that the appropriate processes and security measures are followed.- Defines Security needs and ensures that network control documentation is up to date and accurate.- Assesses security risks and proposes solutions for risk mitigation.- Manages project tasks; partnering across IS&T to meet project timelines.- Responds to Audits and Requests for Information as applicable.- Edits and maintains current controls and documentation; ensuring that a review process is performed and the appropriate updates are made.- Provides technical mentoring and consultation to other staff and business partners.Achievements:- Start the new Company unit.- Evaluate and Implement full Cisco Network (LAN, MPLS, VoIP) solution for LATAM.- America's Callcenter centralized in Guadalajara,Mx. Multilingual (Portuguese, French, English, Espanish) Sales and Customer support attendances for Entire America.
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  • Arregui S.A
    It Manager
    Arregui S.A 1998 - Mar 2008
    Assumes leadership of people, determination of organization structure, management of internal client relations, and responsibility for the quality performance of the organization.
  • Kodak
    Senior Telecom Specialist For Latin America
    Kodak Jun 2003 - May 2007
    Telecom representative in Latin America North.- Planning, developing and implementation of Infrastructure projects to attend corporate needs- Management and responsible for quality and infrastructure services performance. - Relations with internal and external clients supporting infrastructure projects
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  • Kodak
    Network Engineer & Unix Server Administrator
    Kodak Jan 1999 - May 2003
    Rs6000, Solaris, Linux & Network services
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  • Telcel
    It Analist
    Telcel Jun 1996 - Dec 1998
    View

Mario Najera Education Details

Frequently Asked Questions about Mario Najera

What company does Mario Najera work for?

Mario Najera works for Emergent Cold Latam

What is Mario Najera's role at the current company?

Mario Najera's current role is IT Infrastructure and Digital Security Manager. | LATAM.

What schools did Mario Najera attend?

Mario Najera attended Tecnológico De Monterrey, Pmi Capitulo Guadalajara, Instituto Tecnológico Y De Estudios Superiores De Monterrey, Tecnológico De Monterrey, Universidad De Guadalajara, Universidad De Guadalajara.

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