Samantha Ramos Email & Phone Number

Raleigh, North Carolina, United States

Product owner for Access Management of external user tools responsible for functionality and scope of present and future capabilities. Responsible for tracking tool performance, reported user escalations related to tool degradation, and implementing changes with user story creation and defect tracking.Owner of all development and operations meetings to groom and prioritize user stories and defects.Research and respond to all escalation support cases, often meeting with external clients for training and support. Implemented a more proficient utilization of agile software such as Rally and Confluence.

Coordinate construction projects from initiation and planning, through design, construction, and closeout.Maintain up-to-date reporting of project information to support PMCS management and University requirements.Managed multiple projects simultaneously and successfully within the demanding university environment.

Austin, Texas

Creation of detailed product requirements with database changes and wireframes for the development team based on client’s desired output.Served as SME for on-boarding of a major Fortune 500 company and unique client based web application.

San Antonio, Texas Area

Executed enablement plans with customer growth with designated vendor partner. Partnered with internal departments to determine optimal pricing to exceed business objectives; owning 60% of the territories quotes and orders.

Assemble, collate, and analyze raw sales data for three markets: the Rio Grande Valley, Laredo, and Eagle Pass/Del Rio, TX. Access numerous information databases for research purposes, which allow for more accurate analysis.Conduct long-range planning while considering current and potential problems, risks, and opportunities. Conduct SWOT assessments to accurately depict the market landscape to identify strengths, threats, and areas of improvement by focusing on the opportunities and weaknesses.Use critical thinking skills and analytic techniques, develop and project data, draw conclusions, and estimate probabilities based upon knowledge of current and past market situations and an understanding of significance of conditions and trends in the areas of specialization.

Quality Assurance, Pay-Per-Click (PPC), Search Engine Optimization (SEO), Search Engine Marketing (SEM).

Austin, Texas Area

Researched and developed ways to communicate to a new target demographic, which included initiating a marketing project of my own to branch out and connect with the University of Texas community. I then initiated and created an event to communicate the market research I conducted.

Austin, Texas Area

Researched expired air permits and followed the steps necessary to reach the company, to assist them in renewing their expired permit, which required patience, knowledge of resources, and persistence.

Master'S Degree, Global Security Studies & Leadership

Web Developer Immersive | Remote

*Front and back end web development. *Technologies learned include HTML5, CSS3, JavaScript, JQuery, Express, MongoDB, NodeJS, Ruby, Rails.

Bachelor Of Arts (B.A.), English Language And Literature, General