Training and Quality leader responsibile for the building knowledge and skills and monitoring and coaching performance.

Business Partner to organizations in the Greater Lowell Area helping them with workforce development from their hiring needs to accessing Federal and State business programs.

Owner/consultant of a New England based training and coaching company that provides a wide range of business skills and workforce training services and solutions on topics related to strategy development, leadership and communication, employment law and compliance. SR Solutions is committed to helping businesses and individuals meet their goals and achieve success as they define it.Accomplishments:-Received high marks for training facilitation with program delivery to all levels of employees -Achieved desired financial and business goals according to plan-Delivered high quality training solutions that were based on individual client needs

Exceeded goals and objectives two years in a row by developing and implementing a training strategy for second level sales and account management leadership and employees.Accomplishments: -Improved cross selling and performance by leading a team charged with the development and implementation of an on-demand blended training program for second level Sales and Account Management leadership and employees that included e-learning, instructor led and post training, coaching and reinforcement activities and evaluation. -Reduced time to productivity by developing and implementing an Employee Onboarding Program and training coaching leadership throughout the implementation process. -Led team of direct and non-direct reports in the delivery three highly visible and large-scale product/new business line training offerings while using internal and external vendor resources on time and on budget.

Collaborated with Enterprise Customer Service and Account Management Leadership to identify training needs and solutions around product, process, and business system releases. Accomplishments·Reduced time to productivity of new hires by two weeks with the development and implementation of a Customer Service Representative on boarding and training process.·Trained new hires on products, business systems, tools and process with pass rates of 87%.

Responsible for the coordination and delivery of training for all Provider Services staff members. Developed, maintained, managed and delivered call center and account management training curriculum. Worked with management to identify the knowledge and skill gaps, and develop a training strategy to address the gaps for over 100 employees. Accomplishments:-Customized and delivered software upgrade training to over 100 trainees.-Developed and delivered a comprehensive training program to launch HIPAA into the service organization.-Performed needs analysis, designed delivered and evaluated the success of a document management system training program for 30 trainees

Responsible for the business aspects of an internal and external school for customers. Worked with technical and non-technical managers and subject matters experts for program development. Accomplishments -Delivered new employee training program for engineers -Co-created a school for external customers and internal engine ers that doubled in revenue in year two.-Developed and implemented a new hire program for engineers.-Established new training and communication approaches that resulted in cascading knowledge in a more efficient and effective way.-Generated revenue by marketing courses to customers.