Sraban Kumar Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

- Leveraged data analysis techniques to extract valuable insights from customer feedback and survey data.- Collaborated with cross-functional teams to understand business objectives and develop data-driven strategies to enhance the customer experience.- Utilized statistical analysis to identify trends and patterns in customer behavior, preferences, and satisfaction levels.- Developed and implemented data collection methodologies and tools to gather customer feedback effectively.- Conducted in-depth analysis of customer feedback to identify areas of improvement and make actionable recommendations to drive customer satisfaction and loyalty.- Created visualizations and reports to communicate findings and actionable insights to stakeholders and senior management.

Bengaluru, Karnataka, India

- Analyzed customer engagement data to identify patterns and insights related to customer retention and churn risk.- Developed and implemented risk analytics models to predict and prevent customer attrition, allowing for proactive retention strategies.- Utilized propensity models to identify potential sales opportunities and target customers with personalized offers and recommendations.- Collaborated with sales and marketing teams to define use cases and leverage customer engagement analytics to enhance sales effectiveness.- Created and maintained interactive dashboards and reports to visualize customer engagement metrics, providing actionable insights to stakeholders.- Conducted ad-hoc analysis and deep dives into customer data to uncover opportunities for improving customer engagement and driving sales growth.- Collaborated with cross-functional teams to integrate customer engagement data with other business data sources, enabling comprehensive analysis and insights.- Provided actionable insights and recommendations to stakeholders based on customer engagement analytics, driving continuous improvement in sales and customer retention efforts.

- Conducted comprehensive analysis of student performance data, identifying trends and patterns to assess individual and group performance, and make data-driven recommendations for improvement.- Analyzed teacher feedback data to assess teaching effectiveness, identify areas of improvement, and provide actionable insights to enhance instructional quality.- Leveraged admission data analysis to optimize marketing and enrollment strategies, identifying target demographics and improving conversion rates.- Conducted in-depth result analysis to evaluate the effectiveness of teaching methodologies and curricula, providing insights for curriculum enhancement and student achievement.- Collaborated with cross-functional teams, including marketing and operations, to analyze campaign performance and assess the effectiveness of marketing initiatives in attracting and retaining students.- Developed and maintained data pipelines and workflows to ensure data accuracy, integrity, and accessibility for analysis purposes.- Presented findings and insights to stakeholders, including management, teachers, and parents, through clear and concise data visualizations and reports.

- Taught courses in production and operations management, with a focus on analytics, data-driven decision making, and optimization techniques.- Conducted research in the field of production and operations management.- Mentored and advised undergraduate and graduate students on research projects. - Published research findings in reputable academic journals and presented research papers. - Supervised graduate students' theses and dissertations.

Master Of Technology - Mtech, Production And Operational Management

Bachelor Of Technology - Btech