Sraboni Deb Email & Phone Number

Kolkata, West Bengal, India

Kolkata, West Bengal, India

Bengaluru, Karnataka, India

• Collaboration and Migration Strategy: Partnering closely with internal Tangoe teams to orchestrate the seamless migration of customers from legacy platforms to Tangoe's flagship solution.• Data Support for Project Managers: Assisting Project Managers by providing comprehensive datasets extracted from legacy platforms, ensuring a thorough understanding of each customer's data landscape.• Process Standardization: Spearheading the development of a comprehensive process guide for the… Show more • Collaboration and Migration Strategy: Partnering closely with internal Tangoe teams to orchestrate the seamless migration of customers from legacy platforms to Tangoe's flagship solution.• Data Support for Project Managers: Assisting Project Managers by providing comprehensive datasets extracted from legacy platforms, ensuring a thorough understanding of each customer's data landscape.• Process Standardization: Spearheading the development of a comprehensive process guide for the Solution Architect team, streamlining workflows and ensuring consistency in migration strategies.• Client Engagement: Facilitating meaningful dialogue with Customer Service Managers to deeply understand customer requirements for the new platform, ensuring alignment with Tangoe's service offerings.• Migration Dashboard Management: Taking charge of creating and reviewing migration dashboards with customers during calls, meticulously confirming service agreements, contracts, Ban lists, and obtaining updated Letter of Authorizations.• Platform Proficiency: Demonstrating mastery across all Tangoe internal platforms, leveraging this expertise to provide insightful recommendations for optimizing reporting processes.• Tool Utilization for Reporting: Leveraging a suite of tools including Service Now, BI Reporting, Rapid Path, Lastpass, etc., to craft tailored reports meeting the unique migration needs of each customer. Show less

Bangalore Urban, Karnataka, India

Bangalore

• Global Project Management: Efficiently managed project activities across multiple time zones (APAC, EMEA, LATAM) through various communication channels including emails, phones, and conference meetings, ensuring seamless collaboration with vendors and clients.• Data Transition Expertise: Played a pivotal role in the transition process, overseeing catalog loading, inventory management, invoice processing, and device/service provisioning, optimizing efficiency and… Show more • Global Project Management: Efficiently managed project activities across multiple time zones (APAC, EMEA, LATAM) through various communication channels including emails, phones, and conference meetings, ensuring seamless collaboration with vendors and clients.• Data Transition Expertise: Played a pivotal role in the transition process, overseeing catalog loading, inventory management, invoice processing, and device/service provisioning, optimizing efficiency and accuracy.• Documentation and Onboarding Support: Facilitated vendor onboarding into the internal CMS platform, ensuring seamless access for clients. Maintained meticulous records of account information, billing details, and service inventories using Excel trackers and internal systems.• Cross-Functional Support: Acted as a reliable backup resource for the Onboarding team, supporting various project tasks in the absence of team members. Additionally, provided critical support to the invoice processing team, alleviating their workload, and ensuring smooth operations.• Client Communication and Requirement Analysis: Collaborated closely with the Onboarding team to manage vendor and client requirement analysis, ensuring alignment with project objectives and client expectations.• Tool Proficiency: Proficiently utilized tools such as Soffront, SNOW, and network provider websites for efficient invoice and order management, ensuring accurate tracking of account numbers and seamless order processing.• Meeting Coordination and Documentation: Scheduled and facilitated meetings with clients using various conference applications, providing comprehensive Minutes of Meetings detailing task ownership, due dates, and project statuses.• Billing and Order Management: Played a key role in analyzing billing account numbers across different platforms and engaged in order management and EDI ordering processes, ensuring smooth invoicing procedures and vendor engagement. Show less

Pune, Maharashtra, India

•Compliance Management: Ensured strict adherence to UK government regulations within Vodafone UK's BPO sector, guaranteeing operational alignment with legal standards and requirements.•Process Management: Oversaw a range of operational processes within Vodafone UK's BPO sector, ensuring efficiency and effectiveness in service delivery.• Inbound Call Handling: Managed inbound calling processes, providing prompt and professional assistance to customers seeking support or… Show more •Compliance Management: Ensured strict adherence to UK government regulations within Vodafone UK's BPO sector, guaranteeing operational alignment with legal standards and requirements.•Process Management: Oversaw a range of operational processes within Vodafone UK's BPO sector, ensuring efficiency and effectiveness in service delivery.• Inbound Call Handling: Managed inbound calling processes, providing prompt and professional assistance to customers seeking support or information.•Number Transfer Management: Handled requests for transferring customers' phone numbers between network providers, facilitating smooth transitions from other providers to Vodafone contract accounts, and from Vodafone pay-as-you-go to Vodafone contract.•Pilot Process Transition: Successfully transitioned to a pilot process, empowering decision-making capabilities concerning customer accounts, ensuring swift and appropriate actions.•Logistics Coordination: Collaborated closely with Vodafone's warehouse and courier service team to facilitate the timely dispatch of devices to customers, resolving any delivery-related issues efficiently.•Customer Communication: Conducted customer calls for significant actions such as loss of service, device dispatch, address changes, disconnections, and reconnections, ensuring clear and effective communication throughout the process.• Data Analysis and Reporting: Generated Excel files using advanced functions like VLOOKUP and pivot tables, providing data to Accenture for resolving technical issues, ensuring accurate and insightful reporting.• Automation Implementation: Implemented automation solutions in customer accounts to streamline processes, including order creation and bulk SMS communication, enhancing operational efficiency and customer experience.•Platform Utilization: Leveraged Seibel and Citrix platforms for client operations, maximizing the efficiency and effectiveness of service delivery. Show less

Pune, Maharashtra, India

North Goa, Goa, India

Master Of Business Administration - Mba, Human Resources Development

Bachelor Of Arts (B.A.), Education, Vocational English, Hindi, Economics

Humanities, Art/Art Studies, General