Shannon Floyd Email & Phone Number

Greater Seattle Area

Greater Seattle Area

Utilized and implemented customer accounts in call center to assist with existing and new accounts and services, analyze bills, up sell, and upgrade consumer products and their contracts with company.Successful handling of large inbound call volumes through multiple telephone line systems while applying skills and accuracy in multiple computer programs to access customer information.Upheld high confidentiality of account information provided and adhered strictly to company ethics and procedures in all professional interactions, communications, and correspondences.

Maintained strict and high confidentiality of customer and client records and information while working within state-regulated guidelines at Washington state licensing office. Excellent computer and cash handling skills while focusing on attention to detail and accuracy in all transactions, and accessing multiple computer applications to provide service. Highly organized in issuance of titles, tab renewal, and registration while tracking inventory; balanced cash drawers, collaborate with owner and fellow employees regarding business transactions to guarantee accuracy in all licensing processes. Assisted general management in administrative duties including file management, composing and editing business correspondence on behalf of management as needed, efficiently prioritizing tasks and utilized appropriate resources meet daily business needs and provide the best customer service to clients and customers.

Utilized computer software and other company databases as necessary to update and verify records and accounts of customers that made reservations and stayed in the hotel. Excellent data entry skills applied across multiple computer platforms to input guest reservation and to maintain and schedule business meeting rooms to ensure accuracy in reservations and schedules for future reservation. Maintained high standards of employee relations and business ethics in the work environment while working under general supervision and collaborated with upper management and other team members. Opened and closed office and end of shift as needed while fulfilling service request in rooms as needed, ordered and maintained office supplies as needed, and collaborated with other employees verbally or composed end of shift reports to inform others of pertinent information related to business daily operations.

Provided customer support through successful use and skills of multiple telephone line headset, databases, and other online computer platforms used resourcefully to access customer account information to best assist each one with their needs. Acquired knowledge of products, procedures, and company goals and mission through timely completion of regular company meetings and training while working with general supervision to ensure customer satisfaction and company growth in revenue. Transferred inbound customer calls to appropriate departments as needed, collaborated with management and other employees, maintained account record of calls made to ensure that customer issues were resolved and what was done to guarantee such resolution for future employees interacting with repeat customers. Fulfilled many position and employee team quotas and requirements in accordance to company standards through meeting and exceeding consumer product sales, quotas, customer service and relationship standards, and average call times and call flows. Maintained excellent employee relations through training, communications in team meetings, and collaborating with management as needed to improve upon efficiency of service while meeting company goals and to better improve customer satisfaction and relationships.