Shannon Floyd Email & Phone Number

Greater Seattle Area

Greater Seattle Area

Utilized and implemented customer accounts in call center to assist with existing and new accounts and services, analyze bills, up sell, and upgrade consumer products and their contracts with company.Successful handling of large inbound call volumes through multiple telephone line systems while applying skills and accuracy in multiple computer programs to.

Maintained strict and high confidentiality of customer and client records and information while working within state-regulated guidelines at Washington state licensing office. Excellent computer and cash handling skills while focusing on attention to detail and accuracy in all transactions, and accessing multiple computer applications to provide service..

Utilized computer software and other company databases as necessary to update and verify records and accounts of customers that made reservations and stayed in the hotel. Excellent data entry skills applied across multiple computer platforms to input guest reservation and to maintain and schedule business meeting rooms to ensure accuracy in reservations.

Provided customer support through successful use and skills of multiple telephone line headset, databases, and other online computer platforms used resourcefully to access customer account information to best assist each one with their needs. Acquired knowledge of products, procedures, and company goals and mission through timely completion of regular.