• Provided remote technical support to a global workforce, utilizing remote desktop tools such as LogMeIn, and Microsoft Remote Desktop to diagnose and resolve hardware, software, and network issues on devices including Dell and HP desktops, Lenovo ThinkPads, and Apple MacBooks.• Remotely installed, configured, and troubleshot software applications on Windows 10/11, macOS, and Linux systems. Managed remote deployments of Microsoft Office 365, Adobe Creative Cloud, and specialized applications like AutoCAD and QuickBooks using tools like SCCM and JAMF for Mac environments.• Managed and supported remote users’ mobile devices, including iOS and Android platforms, through Mobile Device Management (MDM) solutions such as AirWatch and Microsoft Intune. Assisted with remote configuration of email, VPN, and security settings on mobile devices.• Provided remote configuration and troubleshooting support for networked printers and peripherals, including HP, Canon, and Xerox devices. Assisted users with printer setup, driver installations, and resolving connectivity issues.• Supported remote access solutions using Cisco AnyConnect VPN. Guided users through VPN setup, resolved connectivity issues, and ensured secure access to corporate resources from remote locations.• Assisted users with network connectivity issues by remotely diagnosing problems with Wi-Fi routers, and internet connections. Provided guidance on configuring routers (e.g., Linksys, Netgear, Cisco) and optimizing network settings for remote work.• Managed and resolved IT support tickets for remote users using ServiceNow. Ensured timely resolution of issues, maintained a high first-contact resolution rate, and provided follow-up to ensure customer satisfaction.

• Provide expert advice on the deployment and management of IT infrastructure, including Dell, HP, and Lenovo laptops.• Lead the deployment of Windows operating system across various devices, including Dell, HP, and Lenovo laptops.• Manage and execute system imaging and cloning processes for efficient deployment across multiple devices.• Stay updated on the latest IT trends and technologies to provide clients with innovative solutions.• Install and configure monitors, docking stations, printers, and other peripherals to enhance the productivity and functionality of client workstations. • Manage and maintain an accurate inventory of hardware, software, monitors, docking stations, and other IT assets.• Leveraged Spiceworks’ tools for monitoring, reporting, and inventory management to streamline IT operations and enhance service delivery.• Utilized Spiceworks for IT asset management, ticketing, and support operations.• Used Microsoft Teams for effective collaboration with clients and internal teams.

• Install, configure, and update Windows 10 operating system on Dell, HP, and Lenovo laptops.• Create and manage system images for efficient mass deployment across multiple devices.• Utilize deployment tools (e.g., Microsoft Deployment Toolkit, SCCM) to automate and streamline OS installation processes.• Ensured all deployed systems meet company standards and specifications.• Install, configure, and update software applications including Microsoft Office 365 and other company-specific programs.• Manage software licenses and ensure compliance with licensing agreements.• Configure software settings and preferences to meet user and organizational requirements.• Troubleshoot and resolve software installation and compatibility issues.• Assemble, configure, and test Dell, HP, and Lenovo laptops and associated peripherals (e.g., monitors, docking stations, printers).• Maintain accurate and up-to-date records of hardware and software inventory, including serial numbers, licenses, and warranties.• Develop and maintain comprehensive documentation for deployment procedures, configurations, and troubleshooting guides.

• Verify and validate data entries to ensure accuracy and completeness.• Identify and correct data entry errors and discrepancies through thorough review and cross-checking.• Implement and adhere to data quality standards and procedures to ensure the integrity and reliability of data.• Perform regular audits of data to ensure compliance with established data entry guidelines.• Manage and maintain databases, including updating records, performing backups, and archiving outdated information.• Assist in database design and optimization to improve data entry processes and system performance.• Ensure that all data entered and managed is handled in accordance with company policies and legal requirements for data security and confidentiality.• Work closely with other team members and departments to ensure smooth data flow and integration across various systems.• Assist with general administrative tasks as needed, such as filing, organizing documents, and providing support to other team members.

• Installed, configured, and maintained Dell laptops and desktops, ensuring optimal performance and compatibility.• Created and managed system images using Norton Ghost to streamline the deployment of operating systems and software across multiple devices.• Maintained and updated image repositories to ensure consistency and efficiency in system deployments.• Conducted hardware repairs and upgrades, including replacing components and troubleshooting hardware issues.• Deployed and configured windows 7/8 operating systems on client devices, ensuring proper setup and system functionality.• Delivered remote support to users, resolving technical issues through remote desktop tools such as Team Viewer and troubleshooting techniques.• Installed and updated software applications, including Microsoft Office 2010 and other essential tools, for end-users.• Diagnosed and resolved technical problems, including system errors, software conflicts, and network connectivity issues.• Configured and maintained network connections, including wired and wireless setups, to ensure reliable connectivity for users.• Supported network-related tasks such as IP address configuration, troubleshooting network outages, and resolving connectivity issues.• Managed and tracked inventory of IT assets, including laptops, desktops, monitors, hubs, printers, switches and other peripherals.• Installed and configured printers and scanners, ensuring proper connectivity with client devices and network environments.• Set up printer drivers and scanning software, and performed testing to ensure devices were fully operational.• Maintained detailed documentation of IT support activities, including hardware installations, software deployments, and troubleshooting resolutions.

• Install, configure, and maintain various hardware devices including access points, printers, scanners, Dell, HP, and Lenovo laptops, and desktops.• Deploy and configure operating systems, including Windows 7, on client devices.• Install and configure software applications, including productivity tools and specialized software as required by users.• Manage software licensing and ensure compliance with organizational policies.• Set up and maintain network access points, ensuring stable and secure wireless network connections for users.• Troubleshoot and resolve connectivity issues related to network devices and access points.• Provide technical support for hardware and software issues, including troubleshooting and resolving problems with laptops, desktops, printers, scanners, and network devices.• Install and configure printers and scanners, including setting up necessary drivers and software.• Manage and track inventory of IT assets, including access points, printers, scanners, laptops, desktops, and other peripherals.• Perform routine maintenance tasks such as software updates, system patches, and hardware inspections to ensure IT systems remain operational and secure.• Maintain detailed documentation of IT support activities, hardware installations, software deployments, and troubleshooting efforts.• Collaborate with other IT team members to address complex technical issues and support IT projects.

• Provide technical support for hardware, software, and network issues, addressing and resolving user problems efficiently.• Troubleshoot and diagnose technical issues related to desktops, laptops, printers, scanners, and other IT equipment.• Install, configure, and maintain hardware devices, including desktops, laptops, printers, and scanners.• Assist with network configuration, including wired and wireless setups, to ensure reliable connectivity for users.• Perform routine maintenance tasks, such as system updates, software patches, and virus scans, to ensure system security and performance.• Provide assistance and guidance to users on the effective use of IT systems and software.• Offer remote support to users through remote desktop tools and other technologies, resolving issues without the need for physical presence.• Document support activities, including issue resolution, system configurations, and changes made to IT infrastructure.• Work closely with other IT team members to address complex technical issues and support ongoing IT projects.• Monitor system and network performance, identifying and addressing potential issues to improve overall efficiency.