Shafiullah Rahimi Email & Phone Number

Silver Spring, MD, US

• Provided remote technical support to a global workforce, utilizing remote desktop tools such as LogMeIn, and Microsoft Remote Desktop to diagnose and resolve hardware, software, and network issues on devices including.
• Remotely installed, configured, and troubleshot software applications on Windows 10/11, macOS, and Linux systems. Managed remote deployments of Microsoft Office 365, Adobe Creative Cloud, and specialized applications.
• Managed and supported remote users’ mobile devices, including iOS and Android platforms, through Mobile Device Management (MDM) solutions such as AirWatch and Microsoft Intune. Assisted with remote configuration of.
• Provided remote configuration and troubleshooting support for networked printers and peripherals, including HP, Canon, and Xerox devices. Assisted users with printer setup, driver installations, and resolving.
• Supported remote access solutions using Cisco AnyConnect VPN. Guided users through VPN setup, resolved connectivity issues, and ensured secure access to corporate resources from remote locations.
• Assisted users with network connectivity issues by remotely diagnosing problems with Wi-Fi routers, and internet connections. Provided guidance on configuring routers (e.g., Linksys, Netgear, Cisco) and optimizing.

Washington, DC, US

• Provide expert advice on the deployment and management of IT infrastructure, including Dell, HP, and Lenovo laptops.
• Lead the deployment of Windows operating system across various devices, including Dell, HP, and Lenovo laptops.
• Manage and execute system imaging and cloning processes for efficient deployment across multiple devices.
• Stay updated on the latest IT trends and technologies to provide clients with innovative solutions.
• Install and configure monitors, docking stations, printers, and other peripherals to enhance the productivity and functionality of client workstations.
• Manage and maintain an accurate inventory of hardware, software, monitors, docking stations, and other IT assets.

• Install, configure, and update Windows 10 operating system on Dell, HP, and Lenovo laptops.
• Create and manage system images for efficient mass deployment across multiple devices.
• Utilize deployment tools (e.g., Microsoft Deployment Toolkit, SCCM) to automate and streamline OS installation processes.
• Ensured all deployed systems meet company standards and specifications.
• Install, configure, and update software applications including Microsoft Office 365 and other company-specific programs.
• Manage software licenses and ensure compliance with licensing agreements.

Zurich Airport, CH

• Verify and validate data entries to ensure accuracy and completeness.
• Identify and correct data entry errors and discrepancies through thorough review and cross-checking.
• Implement and adhere to data quality standards and procedures to ensure the integrity and reliability of data.
• Perform regular audits of data to ensure compliance with established data entry guidelines.
• Manage and maintain databases, including updating records, performing backups, and archiving outdated information.
• Assist in database design and optimization to improve data entry processes and system performance.

Kabul, AF

• Installed, configured, and maintained Dell laptops and desktops, ensuring optimal performance and compatibility.
• Created and managed system images using Norton Ghost to streamline the deployment of operating systems and software across multiple devices.
• Maintained and updated image repositories to ensure consistency and efficiency in system deployments.
• Conducted hardware repairs and upgrades, including replacing components and troubleshooting hardware issues.
• Deployed and configured windows 7/8 operating systems on client devices, ensuring proper setup and system functionality.
• Delivered remote support to users, resolving technical issues through remote desktop tools such as Team Viewer and troubleshooting techniques.

Dallas, US

• Install, configure, and maintain various hardware devices including access points, printers, scanners, Dell, HP, and Lenovo laptops, and desktops.
• Deploy and configure operating systems, including Windows 7, on client devices.
• Install and configure software applications, including productivity tools and specialized software as required by users.
• Manage software licensing and ensure compliance with organizational policies.
• Set up and maintain network access points, ensuring stable and secure wireless network connections for users.
• Troubleshoot and resolve connectivity issues related to network devices and access points.

• Provide technical support for hardware, software, and network issues, addressing and resolving user problems efficiently.
• Troubleshoot and diagnose technical issues related to desktops, laptops, printers, scanners, and other IT equipment.
• Install, configure, and maintain hardware devices, including desktops, laptops, printers, and scanners.
• Assist with network configuration, including wired and wireless setups, to ensure reliable connectivity for users.
• Perform routine maintenance tasks, such as system updates, software patches, and virus scans, to ensure system security and performance.
• Provide assistance and guidance to users on the effective use of IT systems and software.

Information Technology

High School, General