Rahul Salunkhe Email & Phone Number

Mumbai, MH, IN

• Conducting intricate business analysis, involving the meticulous gathering and analysis of requirements from Telecom, Retail, Payment Bank, and Financial Services departments.
• Leading the charge in UX and Solution Design, striving to create user-friendly solutions that embody a process-oriented, forward-thinking, and swiftly implementable ethos.
• Pioneering Enterprise Architecture by conceptualizing scalable, flexible, secure, service-oriented, and AI-centric frameworks.
• Crafting intricate integration designs utilizing a diverse array of options, such as Enterprise Bus (Tibco), ETL, IDOCs, REST & SOAP APIs, FTP, DB-DB Sync, GoldenGate, NAS Paths, etc.
• Steering critical projects and programs relating to CRM, PRM, Customer Onboarding, Lead Management, Sales & Distribution, Commission Management, Payments, FC&A, and more

Tampa/St. Petersburg, Florida Area

• Orchestrated requirement gathering and analysis sessions, catering to clients in the Manufacturing, Retail, and Financial Services sectors.
• Applied MS SureStep Methodology to meticulously design CRM & PRM solutions, ensuring a seamless and efficient implementation process.
• Developed intricate integration solutions, connecting CRM and PRM Systems with portals, ERPs, Tri-party systems, other group CRMs, BI systems, Channel Systems, Social Media, Mobile Apps, etc.
• Managed projects & programs related to CRM, PRM, Customer Onboarding, Lead Management, Sales & Distribution & Pricing Management.
• Implemented Agile Scrum Management practices, collaborating with clients to manage Product Backlog, Sprint Planning, and overseeing the end-to-end delivery of solutions, from design and development to QA and deployment.
• Led Client Relationship Management efforts, involving the analysis of RFPs, creation of proposals, and other pre-sales documentation. Conducted impactful client demos and maintained continuous client engagements.

Pune, Mumbai

• Led the comprehensive CRM implementation for the entire Tata Capital Group, encompassing eight TCL Group companies. This initiative involved centralizing sales, marketing, and service processes on a unified CRM platform.
• Facilitated a Single View of Customer (SVC) by connecting the CRM system with CTI, SMS Gateway (Air-to-Web), Email Manager, Sage E-marketing, Websites, Data-warehouse, and Source Systems. The outcome resulted in each.
• Undertook major CRM and PRM implementations for prominent entities such as NCDEX, MCX, Financial Technologies, and Saint Gobain. These projects involved deploying robust solutions tailored to the specific needs of each.
• Salesforce, SFDC, Dynamics CRM, SAP CRM, Business Development, Sales, Marketing, Ambit

Mumbai Area, India

• Oversaw implementation & operations of a customer scorecard system, resulting in a 28% increase in lead conversion rate in four months.
• Developed key scorecards, including Credit Card fraud, Behavioral Score, Application Score, Recovery Scorecard, Cross Sell Scorecard, Insurance Scorecards, Personal Loan Scorecards, and more.
• Managed the DNC, DND, DNE project, reducing DND-related public grievances by 90%.

Mumbai Area, India

• Implemented a Customer Satisfaction (CSAT) module at Colonial Bank, introducing features such as Auto Priority, Auto Assignment, Service Calendar, SLA tracking, and Employee CRM Performance Management.
• Executed Web Campaigns Effectiveness Analysis, monitoring and updating client websites, web banners, and web page contents while reporting internet customer behavior trends using Google Analytics.
• Contributed to the development of MIH (Marketing Information Hive), consolidating consumer master and transactional data, marketing channels data, campaigns data, competitor product information, etc

Mumbai Area, India

Education record

Education record

Mba (Finance, E-Biz)

B.E. (Computer Science)