Scott Ralston Email & Phone Number

Kansas City, Missouri

Data center application management and consulting

Kansas City, Missouri Area

Kansas City, Missouri Area

• Manage a team of software administrators and engineers to maintain the software technical domain, including the software security baseline, for a managed hosting environment, consisting of three independent datacenters, for the United States Marine Corps. Managed application upgrades and patching.• Lead the deployment and implementation of datacenter monitoring and management software suites, including the VMware vRealize Operations Suite (vCloud Suite), BMC Application Discovery and Dependency Mapping (ADDM), HPE Network Automation, and the HPE Open View suite, including Operations Manager, SiteScope, BSM, and UCMDB. The deployment of the VMware vRealize Suite was the first deployment for the USMC in a hardened environment and was performed without the use of professional services. Reported bi-weekly status directly to upper management.• Revised the process for operating system and application patching, reducing the execution time from 14 hours being executed by four Windows Engineers to 4 hours with the execution by the Service Desk Technicians.• Developed new processes for customer application infrastructure deployment, leading to the successful, and on-schedule deployment of customer required infrastructure to support onboarding applications.• Developed processes for internal peer review of infrastructure changes, including streamlined change documentation, reducing the time spent on change request documentation by 60%, reducing rework, and reducing change approval turnaround by 75%.• Collaborated with the Event Manager to develop a plan and schedule for deploying an event management solution, including implementation of technical domain requested monitoring of all infrastructure services and training of the service desk technicians on how to react to each alert.

Kansas City, Missouri Area

Kansas City, Missouri Area

Subject matter expert (SME) for MCEITS eUSMC Oracle Enterprise Portal Framework support.Provide Tier II support for the MCEITS eUSMC Oracle Web Portal.Developed and tested processes and procedures for various administrative and troubleshooting tasks pertaining to Portal support. Collaborated with the Enterprise Portal Framwork Tier III team to create process workflow for incident escalations.Participated in Government Acceptance Testing (GAT) for the MCEITS eUSMC Web Portal.

Student in IT Administration

Analyzed subscriber forecasts and equipment trending to determine future equipment needs. Optimized customer network equipment to reduce expenditure of new equipment.Engineered and created design documentation for installation of new cell sites and augments to existing cell sites to match required equipment and capacity needs for subscriber demand.

Designed plans for Voice and EVDO Switch optimization.Evaluated and prioritized workload for new cell sites and cell augments. Created design installation documents for each cell site to match required equipment and capacity for subscriber demand.Monitored network switch activity, determined equipment need and identify required repair actions.Developed a tool to track equipment in the network. Planned and oversaw a migration plan to balance this equipment in the network, saving approximately five million dollars in capitol expense the first year, and additional saving the following years.Oversaw the purchase and installation of new equipment by vendors and switch technicians.Supervised and trained a team of new employees for migration planning and provisioning. Prioritized and distributed workload amongst team members. Maintained and presented reports to management and internal customers.Developed and implemented a process to improve successful migration rates from 72% to 95% within one month of the process change.Designed, tested and implemented a tool to increase employee productivity, saving one hour of productivity per employee per day.