Shahzad Ramay (Ccie Collaboration) Email & Phone Number

Dallas, Tx, Us

Dubai, United Arab Emirates

Designing, deployment, administration, patching & upgrading Unified Communications (CUCM, CUCME, UCCX, CUC, IMP, Expressway, Voice Gateways, Video End Points, WebEx, CMS, TMS), Unified Computing (UCSC, UCSB, FI) & Network infrastructure (Routers, Switches, VMWARE ESXi, vCenter).Administration, upgrade and deploying NG Firewalls (Cisco, Forti Net, Palo Alto) to secure the customer environments by implementing features like Anti-Virus, SSL Decryption, Filtering (URL, Application, Web & DNS) NAT, SSL VPNs, DLP, DoS DDOS, Endpoints protections. Security environments by using ISE, DUO & Umbrella.Attend Change Advisory Board meetings & present action plan documents to fix the vulnerabilities & upgrade the networks to fix the security related issues in production services.

Dubai, United Arab Emirates

Joined Smart Click Dubai as Senior Collaboration Engineer to design, deploy multisite Unified Communications networks & integrated on-premises UC services with WebEx & MS Teams.

Lahore, Punjab, Pakistan

Working as a Senior Collaboration & Network Engineer at Future Point Technologies to manage, upgrade & planning to fix vulnerabilities in IP Telephony Networks, Contact Center, Unified Computing System, VMWARE & Network Infrastructures.Key Responsibilities:1: Responsible for communications with IT Security departments & works with vulnerability scanning tools (NESSUS etc..) in order to fix vulnerabilities in Unified Communications Products, Network Infrastructures, VMWARE, Windows & Unified Computing Systems.2: Responsible for L2 & L3 support for the UC products such as CUCM, CUC, IM & P, UCCX, VCS Control, Expressway (C-E), Cisco Telepresence, Cisco Meeting Server, Telepresence Management Suite, WebEx, Video Conferencing, IP Phones, Jabber.3: Responsible for planning, manage & upgrading of ISE Infrastructure & Cisco ISE Application to meet various customers’ requirements, fix vulnerabilities & enhance services.4: Responsible for planning, manage & upgrading of UC Infrastructure (Unified Computing System -UCSB, UCSC, ESXi, vCenter) to meet UC Application requirements & to fix the security issues.5: Write security impact analysis & change management documents for any new setup including upgrade/migration or patching Mentoring and training junior engineers. Remote support within Service Level Agreements (SLAs) to resolve the incidents,perform root-cause analysis and adhere to any related processes such as change Management.6: Work with various customers Cyber Security departments and plan to fix securities related issues in IP Telephony networks, VMWARE, Windows Servers, Unified Computing Systems and Network Infrastructures.

King Abdullah Univeristy Of Science & Technology

Worked as a Senior Collaboration Engineer at KAUST to manage, upgrade, migrate & planning/fix vulnerabilities in IP Telephony Networks, Contact Center, Unified Computing System & VMWARE infrastructure.Responsibilities: 1: Responsible for L2 & L3 support for the UC products such as CUCM, CUC, IM & P, UCCX, VCS Control, Expressway (C-E), Cisco Telepresence, Cisco Meeting Server, Telepresence Management Suite, WebEx, Video Conferencing, IP Phones, Jabber.2: Responsible for L2 support for UCCE applications (Rogger, APG, CVP-C, CVP-R, CVVB, AWS, CUIC, Finesse etc.)3: Responsible for planning, manage & upgrading of ISE Infrastructure & Cisco ISE Application to meet KAUST requirements, fix vulnerabilities & enhance services.4: Responsible for planning, manage & upgrading of UC Infrastructure (Unified Computing System -UCSB, UCSC, ESXi, vCenter) to meet UC Application requirements & to fix the security issues.5: Write security impact analysis & change management documents for any new setup including upgrade/migration or patching Mentoring and training junior engineers. Remote support within Service Level Agreements (SLAs) to resolve the incidents, perform root-cause analysis and adhere to any related processes such as change Management.6: Deliver technical presentations and attend technical discussions to prepare optimum solutions.

Lahore, Punjab, Pakistan

Worked as a Collaboration Engineer at Ovex Technologies for the US Based clients (En Pointe & Collab9) to manage, upgrade, migrate & fix vulnerabilities in IP Telephony Networks, Contact Center (UCCX) for on-Premises & HCS Based clients.Responsibilities:Responsible for planning, designing & upgrading of Cisco HCS Solutions as a Service Provider.1: Develop and deliver pre-sales technical presentations for engineers and on-boarding customers on various Cisco HCS designs/solutions to meet their corporate requirements.2: Responsible for provisioning new customers in the Cisco HCS solution and integrating Cisco UC solutions with business applications. Services & Support for the following products: HCM-F, ELM, PLM, PCA, CUOM, CUCM, CUCME, CUC, UCCX, IM&P, SIP Trunks, T1/E1, Cisco CUAC, Jabber, IP Phones, VCS Control, VCS Expressway.3: Perform upgrade, migration and patching of Voice clusters. Work on UC design or design change as per Cisco HCS Standard. Prepare lab environment for upgrade/ migration/ patching or testing & demo purpose for new customers.4: Write security impact analysis & change management documents for any new setup including upgrade/migration or patching Mentoring and training junior engineers. Remote support within Service Level Agreements (SLAs) to resolve client incidents, perform root-cause analysis and adhere to any related processes such as change Management.5: Migration of Legacy PABX solutions to Cisco Unified Communication and prepare ROI, advantages, new feature list for thecustomer.

Lahore, Punjab, Pakistan

As a Manager Client Service at ITG/Contact Center, worked on Nortel based Contact Center & later on Migrate Nortel Based Contact Center to Avaya Aura Contact Center in coordination with Business team in banking industry.Responsibilities:1: Administration and management of Nortel & Avaya Aura Contact Centre, Integration & monitoring or SIP based devices with Avaya Aura Contact Center. Wall Board Designing, Contact Center Routing. Develop and deliver pre-sales technical presentations for engineers and on-boarding customers Bank Business teams to meet their corporate financial requirements.2: Team member for Defining Technology Road-map, Service profile and formalize Service levels agreement between Consumer banking group & IT group.3: Team member of Restructured & Rationalized Annual Maintenance Agreements with Vendors.4: Implemented SIP based Ingress Call overflow bridging between both call center sites with NCC (Network Control Center) Enabling NSBR (Network Skill based routing) which makes improved agent work utilization as one customer support team regardless of regional limitation.5: Nortel PABX & Component based upgrade to (CCMS) Contact Center Manager V6.2 with Administration Engine (CCMA) for enhanced control, performance and expansion to cater 3 million above MCB customers.6: Avaya Aura Contact Centre 6.3 implementation covering IP based IVR Experience portal with geographic redundancy, CCT CTI, WFO ACR & Archive Manager, Avaya Proactive outreach manager, Avaya Session Manager for SIP third party connects.7: MCB ATM booth connectivity to MCB Call Center for skill set level standardization & reporting.

Lahore, Punjab, Pakistan

Worked in MNET Company (Subsidiary of MCB Bank) for almost six years on various positions under different departments. During this period, designed, deployed, upgrade & migrate critical IPT & Contact Center services for MCB Bank LTD.Responsibilities:1: Manage end-to-end IP Telephony environment for one of largest deployment in Pakistan as a Lead Tech/ Engineer.2: Administration and management of Cisco VoIP Services including Cisco Call Manager, Cisco Unity, Cisco Voice Gateways, Cisco Catalyst Switches, Cisco Access Switches, Voice Call Recording, Cisco Attendant Consoles, T1/E1 PRIs.3: Lead technical support related to IP Telephony issues, planning for upgrading, migration existing legacy PABXs to modern IP Based like Cisco Unified Communications.4: Write security impact analysis & change management documents for any new setup including upgrade/migration or patching Mentoring and training junior engineers. Remote support within Service Level Agreements (SLAs) to resolve client incidents, perform root-cause analysis and adhere to any related processes such as change Management.5: Maintain strong relationship with the vendor to ensure problem resolution where needed. Continuously improve technical and business skills through professional training and self-study.6: Technical administration & coordination with vendor for MCB VoIP Services including Cisco Call Manager, Cisco Unity Connection Server, Cisco Switches, Cisco Voice Gateways, PRIs (T1/E1, FXO, FXS), IP Phones, Wireless LANs.