Sherena Ramirez Email & Phone Number

United States

Greet, develop and establish rapport with scheduled and walk-in showroom customers. Focusing on their needs, timelines and expectations.Excelled in handling a variety of customer service and administrative tasks.Highly proficient in telephone and front-desk receptionist tasks within a high-volume environment. Researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.Event Planning and Bi-monthly marketing newsletter creation and delivery. Work closely with Showroom Sales Consultants by performing administrative functions required to ensure customer’s needs.Ferguson Enterprises - Cont. Quality Control tracking and maintenance for product deliveries, account updates and price list changes. Motivated and goal oriented in meeting tight deadlines without compromising quality. Providing reports, attention to detail, exemplary customer service delivery and team-player attitude.

Temp to Permanent 8/11-to Present PermanentGreet, develop and establish rapport with scheduled and walk-in showroom customers. Focusing on their needs, timelines and expectations.Excelled in handling a variety of customer service and administrative tasks.Highly proficient in telephone and front-desk receptionist tasks within a high-volume environment. Researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.Event Planning and Bi-monthly marketing newsletter creation and delivery. Work closely with Showroom Sales Consultants by performing administrative functions required to ensure customer's needs.Quality Control tracking and maintenance for product deliveries, account updates and price list changes. Motivated and goal oriented in meeting tight deadlines without compromising quality. Providing quality reports, attention to detail, exemplary customer service delivery and team-player attitude.

Performed daily clerical functions: Maintained schedules and appointments for entire office staff, customer account management and data entry. Customer Service Tasks: Phone and onsite support for request or inquiries. Provided effective and consistent technical support for customers. Researched technical solutions. i.e. software updates/patches, configuration steps, etc. Responsible for in-store marketing and featured merchandise display. Creative and effective in dressing store windows.

Performed daily clerical functions: Maintained schedules and appointments for entire office staff, customer account management and data entry. Customer Service Tasks: Phone and onsite support for request or inquiries. Provided effective and consistent technical support for customers. Researched technical solutions. i.e. software updates/patches, configuration steps, etc. Responsible for in-store marketing and featured merchandise display. Creative and effective in dressing store windows.

Introduce current and potential walk-in customers to new hardware inventory; assist with billing and account inquiries. Successful in providing proactive solutions to customers with professionalism and exceeding company expectations.

Introduce current and potential walk-in customers to new hardware inventory; assist with billing and account inquiries. Successful in providing proactive solutions to customers with professionalism and exceeding company expectations.

Bachelor'S Degree, Rehabilitation Science

Activities and Societies: SHRM

Bs, Rehabilitation Studies

Volunteer: Wake Forest Baptist Hospital - J Paul Sticht Center on Aging and Rehabilitation – Fall 2010